Customer Service / Account Manager - German Speaking

Customer Service / Account Manager - German Speaking  
Reading, Berkshire  

Are you a hard-working individual with German language skills? Want to learn and grow with an innovative IT company as a Customer Service / Account Manager? If so, read on.  

About the Company  

Established in 1995, our client ensures that software developers have access to the best software development products the world has to offer.  

They pioneered the open market for reusable software components and tools and today, their website offers exceptional labour-saving software solutions.  

With offices in the USA, UK, Ireland and Japan, they support over 125,000 customers in over 180 countries. They’re now looking for a Customer Service / Account Manager who is fluent in German to join their team.  

Your Benefits  

- Basic salary of £28,000 – £34,000  
- Performance bonus  
- Pension  
- Private medical insurance, life insurance and critical illness cover  
- Gym membership  
- Parking  
- Bright offices in an award-winning new office complex, based near Reading Railway Station  
- 20 days’ holiday plus Bank Holidays (rising to 25 with service)  

Offering a fantastic multicultural workplace, our client fosters a friendly and supportive environment where employees are encouraged to try out new things and broaden their skill-set.  

You will have the chance to work with a diverse customer base, increase your IT knowledge and realise your full potential as part of a passionate team.  

Your Role  

As a Customer Service / Account Manager, you will provide a world-class service to customers.  

In this varied role, you will:  

- Advise customers on software product licensing, prices, payment information and order status  
- Identify customer’s needs and identify products that help them achieve their objectives  
- Create and follow-up quotes to win the business from new and existing customers 
- Accurately process sales orders  
- Maintain and update the customer database  
- Analyse and report on customer feedback  

About You  

To be considered as a Customer Service / Account Manager, you’ll need:  

- Fluency in German, both written and verbal, as well as English 
- To be a strong relationship builder and excellent communicator at all levels 
- Excellent organisational skills and the ability to effectively multi-task 
- At a minimum, A Levels or equivalent 
- A great eye for detail

Previous customer service and/or account management experience would be advantageous. Fluency in another language, in addition to English and German, would also be beneficial, but this isn’t essential.  

Other companies may call this role Customer Service Executive, Customer Account Manager, Client Relationship Manager, Account Manager, IT Account Manager, Customer Service Representative or Customer Care Rep.  

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

So, if you think you are the Customer Service / Account Manager our client is looking for, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.