HR Administrator

This global outsourcing provider is seeking an enthusiastic HR Administrator to join their friendly team in Bristol.

Position Objective

To respond to associates queries and provide services to meet the needs of the associates and staff within pre-agreed service levels.

To provide administrative support in the delivery of Human Resource services to the company within pre-agreed service levels and service definitions.

Consistently deliver high quality services on time, with a focus on responsiveness, effective communication Associates and Team.

Identify and implement process improvements that maximise efficiency and effectiveness

Assist in identifying and executing ways to develop and enhance relationships with Associates.

Position Expectations

To handle queries from associates received via email or phone within pre-agreed service levels, with the support of clear information and processes.

To provide associates with guidance on the correct HR processes to be followed. To be responsible for all administrative activities associated with all, or some of, the HR processes.

Assistant with recruitment when needed
The administrative activities include, but are not limited to, liaising with HR Team, updating the HR system promptly and accurately to ensure the data is complete, pulling together the necessary information, drafting and producing documentation (such as meeting records, letters, emails, forms) and distributing them to the relevant stakeholders; arranging invoice payments; producing MI data, analysing it and putting it into an easily understood format; and filing documentation in the relevant personal files.

- To escalate non-standard situations and difficult cases to the relevant HR Manager/HR Director.
- To maintain log of work received and actions performed on workflow/SLA management system when it is implemented and maintain manual log until it is implemented, if required.
- To escalate issues and concerns to relevant HR Manager/HR Director.
- To process and deal with post.
- To provide administrative support for HR Managers/HR Director as required. To act as a first point of contact to the client group in the absence of the HR Manager/HR Director.
- To participate in HR projects as and when required.
- To act as an HR Champion if required, responsible for training new staff
- To contribute to process improvements to maximise efficiency and effectiveness.
- To provide effective cover for other HR, Recruitment and Development Administrators/coordinators during periods of absence or heavy workload.

Personal Success Characteristics

- Knowledge of HR systems
- Strong organisational and administrative skills
- Able to prioritise and juggle tasks
- Able to work under pressure
- Excellent attention to detail
- Excellent communication skills
- Able to work on own initiative but within a team environment
- Confident, professional telephone manner