JR Personnel are an employment agency acting on behalf of a client who is looking for:-
Main Purpose of Job:
To manage all AfterMarket activity on behalf of the client – including management of their third party suppliers.To develop a client centric culture that aligns workflow processes with Clients requirements and reporting.
- Day to day Management of all AfterMarket Activity on behalf of the Client – including project management of their third party suppliers
- Continually deliver increased customer satisfaction and product availability, whilst increasing revenue and profit
- Demonstrate added value to the Client via knowledge, analysis and understanding of the account
- Work with the Client Service Manager to deliver a differentiated service and support channel that is matched to the clients requirements
- Liaise with other functions – estimating, manufacturing, logistics and third parties – to ensure all agreed KPI’s and SLA’s are achieved
- Produce all KPI / SLA and Inventory reporting to match clients and departmental requirements
- Interrogate the monthly reports so that ‘Value Added Analysis’ is communicated to clients
- Hold monthly formal review meetings with clients (and others as needed) to review in detail the KPI and inventory reports and agree focus for the next month
- Create and manage all new-business on the E9 system, including updating with estimating, quote and PO details prior to commencement of work
- Raise quote – including margin – and liaise with Client to receive PO.
- Manage unit stock call-off process
- Managing unit stock queries within the department
- Provide weekly unit stock reports to clients
- To be the internal conduit for client, third party and retailer feedback relating to the company's products and services.
- Client Facing Experience
- Excellent written and presentation skills
- Client centric – fanatical about delivering exceptional client service
- Have the ability to work to ever changing deadlines
- Team player
- Detailed and methodical
- Confident communicator
- Process orientated and results driven
- Ability to interpret data into key points
- Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.