IT Support Analyst
IT Support Analyst – Wymondham, Norfolk - £22-25k
This is an excellent opportunity to join a large business working on a diverse IT Estate.
As part of the IT team the main purpose of the role is to support the user community helping them with issues and providing solutions to technical challenges. Maintaining the businesses infrastructure and systems is an important aspect of the job ensuring that these are available.
The business predominately use Microsoft technology with our user community using Office 365 for business collaboration.
Provide technical support to 200 plus staff located in four locations across the UK.
Administration/support for the agencies on premise servers and VM environments.
Maintaining the companies Local Area and Wide area networks including the configuration of switches and routers. Liaising with group services to support the group MPLS network.
Working on IT internal projects helping to design and build the business IT infrastructure.
Administrations of the businesses Office 365 tenant.
Undertake administration and backup of the businesses servers both on premise and hosted servers.
Maintain the agencies data security.
Help to support and administer the businesses internal system.
Commercial IT/Desktop support experience
Experience in computer networking including configuration of switches and routers.
Experience in administration of servers;
Strong fault finding/problem solving skills
Experience with Macs an advantage but not essential.