Administration Team Leader BLUA65135
12 Month Fixed Term Contract (Maternity Cover), Full Time (40 hours per week)
Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of Atlanta based Cox Enterprises, one of the world’s leading media companies and providers of automotive services, Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, we provide a national physical and on-line auction network, comprising 18 centres.
We also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration. In addition, Manheim is the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.
About the Role
As our Administration Team Leader, you will lead all aspects of office operations including; vendor support, auction support and the payments office, ensuring all processes are completed efficiently and effectively whilst building robust relationships with vendors and buyers.
Ensuring the office team is effectively resourced and requirements for reception, payments and rostrum are met at all times, you will drive customer excellence within your team, regularly monitoring and reviewing the customer experience within the Auction Centre to identify ways to continually enhance the customer experience. Responsible for all people aspects of your teams, you will conduct performance reviews and training and promote team engagement, rewarding and recognising achievements and implementing methods to increase and maintain team member morale.
Our Administration Team Leader will have proven management experience within a similar fast paced business environment and be comfortable working in a customer facing role, resolving customer queries and complaints to a mutual satisfaction. With strong time management and organisational skills, you will have the ability to work to tight deadlines, prioritise workloads and delegate tasks effectively, and be able to react to change quickly and effectively. Excellent analytical skills and a keen eye for detail are a must, as is the ability to work in line with KPI’s and SLA’s.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.