Internal Systems Integration Lead
Our client is a well-established, highly successful, growing and developing MSP, listed on the London Stock exchange.
Due to this continued growth they are recruiting for a new head, an Internal Systems Integration Lead to own and drive the streamlining, integration and rationalising of internal systems and processes. This role would suit someone with a mix of Technical and Commercial/business acumen who has enough knowledge and experience of databases and data integration, and hands-on with some of the work, who is self-motivated, able to suggest and instigate solutions together with strong communication and stakeholder management experience.
They are moving to a "one best fit" way of doing things across the business where systems are linked to enable "input once, use multiple" approaches * Enable staff to deliver consistent and high-quality services to customers smarter and faster by working together on one set of systems and infrastructure * Simplify systems to eliminate duplication of time, effort and data and hence reduce waste and reduce overall operating costs * Automate common standard procedures to improve productivity * Provide the business with effective and near live financial, service and process KPI reporting in order for teams to be able to visualise and self-govern how they are progressing against agreed outcomes
Mapping business processes from end to end - scoping a high level integrated solution to manage the customer journey
- Creating and actioning a masterplan showing which integrations need to be done when in order to achieve the integrated solution * Demonstrating how the plan fits with the company's commercial priorities, tracking progress and evidencing the value delivered
- Reviewing and rationalising integration projects already underway in order to align with the plan * Scoping/defining additional integration projects as needed * Working with operational teams to simplifying systems and processes to make them easy to follow and fit for purpose * Ensuring that priority projects are clearly agreed, with key stakeholders all bought in to the timescales and resources required * Balancing the drive to complete internal projects with the need for the business to deliver customer projects * Holding colleagues to account positively and constructively for achieving agreed deliverables * Architecting technical solutions including plans for process automation, data exchange, hosting, backup, redundancy and ability to access solutions around the world and on mobile as needed * Working directly on data migration, database programming, task automation and reporting as needed * Managing people working on the scoped projects, to deliver against the timescales defined.
This is an excellent opportunity for someone who is looking to Lead and Own this role reporting into CXO level.