Placement Officer - Kent

Gillingham, Kent
Competitive salary with benefits
01 Jun 2018
29 Jun 2018
AFC - Placement Officer
Contract Type
Full Time
  1. Job Description

    Anchor Foster Care Services is committed to safeguarding and protecting children, young people and vulnerable adults, and the promotion of equal opportunities and valuing diversity. Anchor expect all staff, stakeholders, students and volunteers to share this commitment.

Role Profile

Job Title

Placements Officer

Job Holder


Line Manager


Hours of Work

Fulltime (37.5 per week)


Gillingham Office

Duration of Job



Purpose of Job

To efficiently and effectively process incoming Local Authority referrals for foster placements, working with other relevant members of staff to progress matching and placement planning, with the joint aim of making well-matched fostering placements with Anchor’s foster carers.

No. of staff Managed


As Line Manager


As Counter Signatory


Finances Managed


State what % of the job is represented by each duty

Duty & Standards – measurable in terms of time, cost, quality or quantity.

1. Duty (%) 50%

Initial screening and response to incoming referrals


  • Within 20 minutes of receipt, all incoming referrals from “high priority” local authorities read and reply with appropriate response (i.e. 1) reply no vacancy locally, 2) reply possible vacancy but not locally, would you like to see profile, 3) reply good potential match locally and profile attached),
  • In cases where the reply is potentially a good match locally and profile attached, this should be on basis of matching criteria already agreed with SSW and carer and clearly visible to placements officer,
  • Within 8 hours of receipt of incoming referrals from “low priority” local authorities read and action 1st stage response (i.e. reply no vacancy locally, reply possible vacancy but not locally, reply good potential match locally with profile),



2. Duty (%) 25%

Progress collaborative matching, negotiation and placement arrangements


  • Within 5 minutes of reply from LA that they are interested in a profile sent, send referral details to carer and available SSW/manager by agreed means,
  • Follow up phone call to carer and/or SSW within 5 mins of LA positive reply to make sure they have received it the profile and agree that if interested they will get back within any specific questions within an agreed time (e.g. 20 minutes),
  • Within 10 minutes of reply from LA that they are interested based on the carer profile, provide LA with access to/copy of any further documentation requested (e.g. Form F, latest annual review),
  • Contact the referring LA with any questions on the referral from the carer or their SSW,
  • If not heard from LA within 2 hours (or by end of the day if less than 2 hours)? of sending additional info (i.e. Form F etc), make a follow up call to make sure they have received the info and enquire if there is any progress
  • When LA indicates then they wish to place, agree arrangements for further discussion on details with relevant person - placements manager, SSW/area manager
  • Before the close of the day, update carers and SSW on where things stand with the matching/potential placement process for all referrals still open,
  • In cases where is has been agreed that a new placement will start that afternoon/evening ensure that the carer and their SSW/manager are clear about the plans for welcoming and settling in,

3. Duty (%) 15%

Referral and Placement “paperwork”


  • Within 30 minutes of a new placement being agreed in principle, start to complete initial risk assessment and matching form to best of ability and send immediately to relevant SSW/manager to finish and return,
  • Within 12 hours of looked after child/ren going into the carers home, populate a placement plan using the available information and email to SSW/Area Manager with standard reminder detailing what they need to do with this,
  • By the end of each week, ensure that all referrals received within the previous five working days are correctly entered onto the CHARMS database



4. Duty (%) 10%

Other duties


  • Arranging, in liaison with SSWs, internal placement respite placements following agency procedures for this,
  • Assist with administration of placement additional support packages as required
  • Attendance at placement planning meeting with SSW as agreed with line manager.

5. Duty (%)




Please specify any passport/visa and/or nationality requirement.

Right to work in the UK/leave to remain

Please indicate if any security or legal checks are required for this role.

Enhanced DBS check


B.  Person Specification                                                                        




Assessment Stage


Please see Anchor’s Competency Framework

Making it happen: Level 1

Taking action when necessary

Consistently meet objectives

Willingly take on new challenges

Making it happen: Level 2

Identify barriers to success and tackle them before they become an issue?

The position holder will be required to demonstrate all behaviours, on the job.  These will be assessed during performance evaluations.


Working together: Level 1

Seek and use creatively what Carers of different backgrounds have to offer




Being Accountable: Level 1

Focus time on the activities that will deliver benefits

Remain determined when faced with obstacles or setbacks


Skills and Knowledge

Please see Anchor’s Skill Dictionary

Manage relationships with stakeholders:

Able to communicate consistently and effectively and respond to changing circumstances in order to enhance Anchor’s reputation

Manage relationships: Able to lead in managing relations with local authority placements teams

Assessed at application and/or interview and during performance evaluations.



Reading: Able to read referral documents quickly, spotting key information and use to inform initial matching decisions

Writing: quickly compose concise and clear email responses to progress placement matching, with needs of reader in mind

Speaking:  Avoid discriminatory language, ask questions to clarify issues, listen attentively, use appropriate tone of voice and polite


IT skills: Basic knowledge of Outlook, MS Word and Excel

IT: knowledge of CHARMS database


Sectorial: Understanding of the UK looked after children system

Sector: Knowledge of the fostering sector and of placement finding.



At least 1 year working in a fostering service or similar setting,

At least 1 year working in a “customer facing” role

Experience of working with looked after children

Experience of supporting foster carers

Assessed at application and/or interview.


GCSE/O level English Language at least grade B

NVQ Level 3 Childcare qualification (willingness to undertake or equivalent)

A level English Language

Assessed at application and/or interview.