Team Leader - Medical Records

31 May 2018
22 Jun 2018
Engineering, Defence
Contract Type
Full Time
About the role:

PCSE are looking for a Team Leader to join their Medical Records team in Darlington. If you are a strong Team Leader who thrives on People Development this role will be perfect for you. Under the direction of the Operations Manager you will support and manage your team responsible for handling clinical information and the subsequent administration, processing and general customer support across the business. In return we will offer you personal development and the opportunity to work in a key department.

What you will do:


Promote the development of integrated working such that all staff are confident and competent in the use of all necessary systems and processes.

Manage a team, this may include appraisals, initial stages of grievance and involvement in recruitment.

Manage the team's workload, prioritising and allocating work to achieve the team's delivery

Manage the quality of your team's work and put in place practices to monitor standards and reports on all relevant Service Levels and KPI's.

Ensure all members of the team are fully trained in all aspects of their work and to identify training and development needs in discussion with their section manager.

Report on progress against the team's Key Performance Indicators and Service Levels, highlighting any issues with your section manager.

Your experience will include:


Experience of managing teams and undertaking performance reviews and development for your team

Experience of managing a back office, data entry or processing team and dealing with a high demanding workload

Workflow Management and control

Strong stakeholder management experience

Strong Quality assurance background

Results orientated and experience of high volume operations

About Capita PCSE

At Primary Care Support England (PCSE), part of Capita plc, we're committed to providing services that underpin the NHS in delivering high quality primary care services for patients. Whether it's managing supplies and market entry applications or moving medical records and processing payments, we deliver key administrative and payment support for GP's, dentists, pharmacies and opticians. Our vision is to create more modern, efficient, easy to use support services for the future - and we hope that you'll join us in achieving just that.

Capita Plc are the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customer's needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What next?

Looking to go further? Let your line manager know and click apply now to a short application and send us your CV. Any questions before taking the next step? You can contact Vicky McCabe on for support.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check