Business Support Coordinator

Title: Business Support Coordinator
Salary: £17,000 per annum
Location: Wilmslow
Hours: Full time

The Role
We are looking to recruit to a shining star in our Diary Management department. You will be responsible for contacting our current clients and booking in annual visits for our field consultants in line with our service offering.

A natural problem solver, you will take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions. You will embrace our aims through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.

Responsibilities
* Contact clients to book visits in line with their service agreement
* Maximise H&S Consultants time with confirmed visits
* Reduce consultant travel with effective diary planning
* Ensure all cancelled visits are followed up and re-booked
* Achieve all KPI's set in regards to client visits
* Deal with and log all consultant queries, and where necessary liaise with internal departments to answer any queries
* Ensure accurate reporting of visits related issues/queries
* Generate and manage monthly MI reports
* Liaison with H&S consultants, regional managers, finance and client relations

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role and the overall business objectives of the organisation.

The Person

This role will suit an individual with:
* Excellent communication skills
* Strong organisational skills
* Sales through service skills
* Good geographical knowledge of UK
* Competent using Outlook, Excel, Word

About Us
We are Citation. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!

We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years. Passionate about service, we're on a mission to revolutionise our colleague's and client's experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

Working for Citation you will have access to 25 days holiday, plus your birthday off work, childcare vouchers, cash plan healthcare, corporate gym membership discount, the opportunity to purchase 10 days extra leave, pension contributions and more.

It's a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job (no 'mood hoovers' here thanks!). So if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.