Customer Account Manager
Customer Account Manager
Job Title: Customer Account Manager
Experience required: B2B Sales / Telesales / Account Management
Benefits: Basic salary £20K - £22K OTE £5K - £10K
With vast experience, thousands of happy customers and a dedicated team of experts, our client is regarded as one of the UK's leading telecoms providers. The company offers their customers premium and affordable cloud-based business solutions delivered alongside the highest standards in service. Due to expansion the company is now seeking to recruit additional Customer Account Managers to join their team.
This key role contributes to the success of the company by helping to identify new business, generate new revenue, and educating potential customers in the use of products and services to maximise sales opportunities. The successful candidate with have a proven track record in a B2B office based Sales / Account Management / Telemarketing role.
To increase new business revenue by acting as primary business contact for existing customers and ensuring high standards of service at all times. Educate and guide customers in usage and range of products and services to maximise sales opportunities and following up on lead generation campaigns and promoting and upholding the company's commitment to continuous improvement at all times.
*To actively seek out new business opportunities within your customer base
*To meet/exceed monthly KPI's
*To improve customer retention levels within your base
*To develop and build relationships with clients to encourage new and repeat business opportunities which contribute to the company's bottom line.
*To educate clients on products and services and use of, and effectively promote and communicate all new sales initiatives.
*To enter all client notes/details/profiles on Information Management System to assist with targeted marketing campaigns.
*To initiate new and updated contract administration in conjunction with internal departments.
*To support the customer through the entire sales process, in regards to contracts and payments.
*To regularly and consistently seek customer feedback to help company develop and improve products and services.
*To provide cover for other Customer Account Managers in their absence to maintain continuity of service to customers.
*To actively promote and encourage interest in company referral scheme wherever possible.
*To maintain awareness of our competitors and position in our marketplace, pursuing all opportunities for growth.
*Track record of working in fast paced B2B sales/revenue generating role and working to monthly targets.
*Demonstratable experience of successful account management.
*Strong closing skills.
*Excellent interpersonal and communication skills, able to communicate with people at all levels.
*Computer literate: Microsoft, Excel, CRM/ database and competent web user.
Suitable for someone who:
Is an initiative taker with an enthusiastic personality, passion for sales and enjoys talking to people. Flexible to work demands and works well within a team environment. Has a positive 'can-do' attitude and bounces back from set-backs. Is willing to support others and share information. Is accountable for their own actions and handles deadline pressures well. Likes closing a deal, can quickly assimilate facts to tailor sales pitch to suit audience and secure the business.
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