Clerical/Admin Officer

Our client located in Carlisle is seeking an experienced Administration Officer to work full-time for 37 each week over Monday - Friday.

Job Purpose:

To provide general administration to the Customer Service Centre delivering functions specific to the business unit. This involves liaising with customers on a daily basis and being responsible for delivering administrative processes and procedures. This will involve taking responsibility for updating information systems, inputting data into databases, liaising with the public, colleagues and providing advice and guidance on policies and procedures

Customer Service

" To liaise with and provide excellent customer service to stakeholders, delivery partners and customers, both internal and external and to understand and appreciate their needs and requirements
Administration procedures

o To take responsibility and accountability for the delivery of your workload within a set of defined and agreed administrative procedures
o To answer telephone enquiries, following up enquiries that cannot be immediately resolved within prescribed timescales.
o Ensure actions are carried out in accordance with the procedures and within the necessary timescales
o Provide support and guidance to others (internally and externally) on procedures
o To be a positive role model within the administrative team and to respond positively to challenge and change
o Ensuring accurate records are maintained and updated accordingly
o To work within a framework of instructions or established procedures and identify areas where work processes can be improved.

Use of Information Systems

o Inputting data and information onto the bespoke company data capture systems used within our Business Unit ensuring data quality is maintained
o Keep records and update files
o Releasing and protecting information in accordance with company Data Handling requirements and the Data Protection Act, in a professional format