Account Executive Transactional
Purpose:
1. To assist in the service delivery, sales growth and business retention of Transactional client accounts.
2. To assist in the servicing of client transactional and related adhoc print communication and allied stationery requirements. Ensure any data supply and services issues are "Issue Report" logged, managed and resolved professionally and in a timely manner.
3. To assist in the creation and maintenance of Daily / Weekly / Monthly / SRM Management Information Reporting. To assist Account Managers in invoicing on a timely basis, ensuring all additional costs are captured, communicated/ submitted to prescribed month-end sales book closure dates.
4. To support the delivery of the business goals by adhering to all policies and procedures applicable to your job role and area of responsibility.
Description:
1. A strong and informed knowledge of the range of services provided by the Group.
2. Assist in the management of clients assigned ensuring that company is presented as a value added provider of Multichannel communication solutions to all our clients.
3. Ensure that all required documentation is completed accurately, on time and in a presentable manner.
4. To ensure that all invoicing is completed within to agreed Finance book cut-off date. To ensure that all additional costs are fully documented and invoiced.
5. To assist in the management of Client portfolio ensuring SLA compliance / measurable performance and completing MI reports and Issues log as required.
6. To manage and escalate any issues arrising with internal stateholders i.e Data Ddvelopment / Operations ensuring client satisfaction is delivered.
7. To identify and promote additional revenue services to client portfolio.
8. Understand and comply with company policies and procedures.
9. Flexible attitude to hours worked, in delivering Client Service satisfaction at all times.
KEY SKILLS:
1. Basic knowledge and practical understanding of Client data formats and data briefs / lithographic / Digital lasering / printing / finishing/ Machine and Hand enclosing, envelope production, mailing and Royal mail and DSA postal services.
2. Good verbal and written communication skills.
3. Effective detail orientated listening skills.
4. Accurate, detailed and consistent administration skills.
5. A basic understanding of (MIS) Management Information and an excellent knowledge of Microsoft office suite i.e. word / Excel / Powerpoint.
6. Ability to accurately translate client data driven requirements into Data Development and ultimately production/ despatch requirements.
7. Flexible and able to cope with pressure, resulting from multiple client projects at any one time.
8. Team player, able and willing to assist other members of their team and to contribute towards common team objectives.
9. Basic commercial acumen.
10. Computer literate familiar with use of management information systems for processing & managing jobs.
INTERNAL RELATIONSHIPS:
Managers, Staff within all operational and support areas.
EXTERNAL RELATIONSHIPS:
Clients and Suppliers
BACKAGROUND EXPERIENCE:
Print and mail communications experience as an Account Executive within a print orientated organisation
1. To assist in the service delivery, sales growth and business retention of Transactional client accounts.
2. To assist in the servicing of client transactional and related adhoc print communication and allied stationery requirements. Ensure any data supply and services issues are "Issue Report" logged, managed and resolved professionally and in a timely manner.
3. To assist in the creation and maintenance of Daily / Weekly / Monthly / SRM Management Information Reporting. To assist Account Managers in invoicing on a timely basis, ensuring all additional costs are captured, communicated/ submitted to prescribed month-end sales book closure dates.
4. To support the delivery of the business goals by adhering to all policies and procedures applicable to your job role and area of responsibility.
Description:
1. A strong and informed knowledge of the range of services provided by the Group.
2. Assist in the management of clients assigned ensuring that company is presented as a value added provider of Multichannel communication solutions to all our clients.
3. Ensure that all required documentation is completed accurately, on time and in a presentable manner.
4. To ensure that all invoicing is completed within to agreed Finance book cut-off date. To ensure that all additional costs are fully documented and invoiced.
5. To assist in the management of Client portfolio ensuring SLA compliance / measurable performance and completing MI reports and Issues log as required.
6. To manage and escalate any issues arrising with internal stateholders i.e Data Ddvelopment / Operations ensuring client satisfaction is delivered.
7. To identify and promote additional revenue services to client portfolio.
8. Understand and comply with company policies and procedures.
9. Flexible attitude to hours worked, in delivering Client Service satisfaction at all times.
KEY SKILLS:
1. Basic knowledge and practical understanding of Client data formats and data briefs / lithographic / Digital lasering / printing / finishing/ Machine and Hand enclosing, envelope production, mailing and Royal mail and DSA postal services.
2. Good verbal and written communication skills.
3. Effective detail orientated listening skills.
4. Accurate, detailed and consistent administration skills.
5. A basic understanding of (MIS) Management Information and an excellent knowledge of Microsoft office suite i.e. word / Excel / Powerpoint.
6. Ability to accurately translate client data driven requirements into Data Development and ultimately production/ despatch requirements.
7. Flexible and able to cope with pressure, resulting from multiple client projects at any one time.
8. Team player, able and willing to assist other members of their team and to contribute towards common team objectives.
9. Basic commercial acumen.
10. Computer literate familiar with use of management information systems for processing & managing jobs.
INTERNAL RELATIONSHIPS:
Managers, Staff within all operational and support areas.
EXTERNAL RELATIONSHIPS:
Clients and Suppliers
BACKAGROUND EXPERIENCE:
Print and mail communications experience as an Account Executive within a print orientated organisation