Customer Service Co-ordinator
CUSTOMER SERVICE CO-ORDINATOR
£Competitive Plus Excellent Benefits
Closing date: 31st May 2018
Shift: Monday to Friday, 08:00 – 17:00 (a degree of flexibility is required in order to meet the demands of the business)
We are looking for a Customer Service Co-ordinator to join our Transport team at our Nuneaton Depot.
WHO WILL YOU BE WORKING FOR?
We are Fowler Welch - a leading logistics provider, we deliver a range of products and services to retailers and wholesalers across the nation. This is achieved by every employee playing an important role to ensure all our customers get the very best from the business.
Fowler Welch has a simple vision for the future: we want to continue to be a supplier-of-choice for fast-moving consumer goods among major manufacturers and retailers.
We wouldn’t be able to deliver the highest quality service to our customers on a daily basis without dedicated, knowledgeable and experienced staff. This is why we strive to create a working environment that is enjoyable and allows our employees to progress in their careers and develop a range of skills that will go towards achieving this.
WHAT WILL YOU BE DOING?
As the Customer Service Co-ordinator, you will ensure that the needs of all Fowler Welch customers are satisfied to the required standard and to provide and process information in response to enquiries, claims, requests and concerns about our product and services.
You will compile and produce reports and KPIs that substantiate the position of the business and our customers with regards to service levels.
WHAT DO YOU NEED?
We are looking for someone with customer service experience within the logistics sector providing them with a detailed knowledge of relevant legislations within the transport sector.
We want someone who is capable of evaluating pros and cons of particular situations, issues or viewpoints. They will need to be able to modify their thinking, behaviours or plans in response to situations or contrary evidence.
We need a proactive self-starter with a drive for excellence through effective communication and attention to detail.
The ideal candidate will strive to review processes and practices to improve efficiencies with a strong focus on results and targets considering future projects and deadlines.
WHAT ARE THE BENEFITS?
At Fowler Welch we value our employees and offer a range of employee benefits, which focus on your wellbeing, which are delivered exclusively to Fowler Welch employees. Some of these benefits can be taken advantage of from the first day of employment.
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