Customer Service Advisor

Vitality, Customer Service Advisor - Specialist Care, Bournemouth, £18,200 - £19,500 + Bonus + Benefits
Start Date: Monday 9 July 2018

Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.

In exchange for your hard work and commitment to Vitality in this Customer Service Advisor - Specialist Care role, we have designed a generous benefits package to reward our employees, this includes; 

- Quarterly bonus scheme
- A genuine long-term opportunity to grow and establish a long-term career
- Our award winning private medical insurance 
- A comprehensive flexible benefits scheme
- Stakeholder Pension Plan with employer contribution
- Vitality Partners and Rewards
- 25 Days annual leave+ Bank holidays + option to buy and sell 5 more

About the role

As our Customer Service Advisor - Specialist Care you will join Vitality Health within our Specialist care team as a customer service adviser. Being part of a highly driven, knowledgeable, compassionate and mission focused team your role will be to guide our members through their wellness and claim journey. This position is a fantastic opportunity for excellent communicators who have a real passion for customer service.

About you

- Must have a keen eye for detail
- Compassionate, sensitive and totally trustworthy
- Confident and warming telephone manner
- Will maintain a positive and pro-active manner in carrying out all tasks, acting as a champion for change and supporting management decisions, so as to contribute to good team spirit and cohesion
- Bright, intelligent and inspiring
- Passion for quality and highest levels of service
- Innovative (creative, able to challenge, improve)

Responsibilities as our Customer Service Advisor - Specialist Care include:

- Answering our members’ calls, guiding them through their claims journey and where possible giving them options to ensure they get the best outcomes for their health condition
- Sharing your knowledge, demonstrating genuine compassion and empathy while dealing with complex health conditions
- Processing claims in an accurate and timely manner while working closely with our sister Vitality Care teams
- Case managing elements of care and where necessary handing off to our clinically led teams.

Skills and Experience require of our Customer Service Advisor - Specialist Care:

Essential 

- Excellent customer service
- Strong communication skills
- Telephony Team experience
- Word Processing skills

Desirable

- Experience in a financial services organisation
- Knowledge of or experience in Healthcare NHS/Private sector
- Insurance claims handling
- Case Management
- Experience in complaint handling
 
Working for Vitality as a Customer Service Advisor - Specialist Care, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. 

Closing Date:  Wednesday 30 May 2018

If you feel you have the skills and experience to become our Customer Service Advisor - Specialist Care please click ‘apply’ today.