Installations Manager - Furniture Manufacturer

Installations Manager
Merthyr Tydfil (CF48 1YH)

Reports To: Customer Services Manager

Main purpose of post:
Work closely with Customers and Key Internal Stakeholders to support the implementation of project/s throughout their whole lifecycle. Work with a team of internal specialists to map the project/s to achieve key project milestones, managing the coordination of activities, resources, equipment and information. Responsible for maintaining the creation of a project plan; managing next actions; variations; non-compliances; snagging and all communications and ensure they are all delivered on time in full.

Key Accountabilities & Responsibilities:

• Manage, monitor and evaluate the service levels of the approved installation providers.
• Installer KPI – DDP – and push for continuous improvement.
• Week ahead /time management – Tasks/ surgery meetings/ site visits – other business
• Responsible for a range of tasks including maintenance of project logs, organisation and documentation of meetings, planning and booking resources for projects, production of purchase orders, invoicing, project setup and closure.
• Track project tasks and deliverables, updating project plans as necessary and communicate regularly with clients and the Internal Key Stakeholders about project progress.
• Manage reporting on the Contractor's progress against the Contract programme.
• The ability to manage multiple projects simultaneously.
• Understand Scope or Works and manage any variance which will impact cost to TFL.
• Site visits & nights away will be required to ensure progress is satisfactory in the preparation of reports to senior management.
• Monitor and resolve issues on projects prior to releasing deliverables. Assist in the collating of test reports and deliverables.
• Ensure full and final sign off documentation is completed by customers. Confirming we have completed the works to their satisfaction, for the avoidance of payment disputes.
• Meet with client to discuss project wish list against Triumph's deliverables.
• Responsible for site surveys for site resource requirements.
• Manage cost of install within budget.
• Assist with the compilation of tender documents and critically reviewing tender returns, contract negotiations, award of contracts and client reporting.

Essential skills and Experience:

• Create Project Programme.
• Liaise with sub-contractors and suppliers.
• Attend site meetings.
• Complete site reports.
• Complete and compile RAMs.
• Assist with the administration of sites.
• Design and produce reports to suit relevant stages of the project/s.
• Manage reporting on the contractors' progress against the contract programme.

Person Spec:

• Experience in Construction/Residential.
• Management of sub-contract orders.
• Self-motivated, enthusiastic and determined.
• Willing to take on new challenges with the ability to adapt to changing situations.
• High levels of accuracy.
• Strong attention to detail.
• Team player.
• Thorough and well organised.
• Confident, clear and concise communicator, both verbal and written.
• Ability to follow and give instructions.

This job description is intended to describe the general nature of the post, the level of the position, together with the expected level of work required. However this is not an exhaustive list of all duties, responsibilities and skills that are required for the role.

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