Retention Adviser

Vitality, Part Time Retention Adviser, Stockport,  £16,200- £18,514 + Bonus + Benefits

Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.

In exchange for your hard work and commitment to Vitality as our Retention Adviser, we have designed a generous benefits package to reward our employees, this includes;

- Bonus scheme

- 25 days holiday plus bank holidays

- Vitality Private Medical Insurance

- Stakeholder Pension Plan with employer contribution

- Vitality Partners and Rewards

- Access to great onsite facilities

- Stockport central location – 10 min walk from bus station and train station plus, free local parking

- 2 weeks classroom based training, ongoing development and fantastic career prospects

As our Retention Adviser you will provide a professional, first class level of customer service. Above everything, it’s about putting our customers at the heart of every decision you make, using your discernment to support them and provide advice.

This role will involve the retention of existing customers. You will also be responsible for driving an increased conversion of profitable schemes in line with the current business model and maintaining current service level agreements. You’ll treat everyone you deal with as an individual, understanding their needs, showing empathy and making them feel important. With the knowledge of our products and your polite, professional manner you will make sure that every customer you speak to puts the phone down feeling like they’ve had an excellent Vitality experience.

You will be required to work on a shift pattern between our office opening hours of 8am – 7pm Monday to Friday and occasional Saturdays from 9am – 2pm.

What we’re looking for in our Retention Adviser:

- In order to excel in this role, you will be able to demonstrate strong customer focused skills and great listening skills.

- Ideally you’ll already have experience working with customers and the ability to handle telephone calls with confidence, maturity and sensitivity.

- PC skills are also essential as you will be working across a variety of systems.

Working for Vitality as a Retention Adviser you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.

Closing Date:  Monday 11th June 2018

If you feel you have the skills and experience to become our Retention Adviser and can start on Monday 11th June please click ‘apply’ today.