Brook Street

Administrator / Customer Service Advisor

2 days left

Brook Street
Norwich, Norfolk, England
Up to £7.83 per hour + Holiday entitlement and pension scheme
24 May 2018
21 Jun 2018
Peterborough Public Sector
Contract Type
Full Time

Our Public Sector client, based in the centre of Norwich is seeking experienced Administrators and Customer Service Operators to join their team. The roles are Monday - Friday on a full-time, temporry basis. The rate of pay is £7 an hour, rising to £9 after a period of 12 weeks. Holiday entitlement and pension scheme available.

As a Customer Service Operator you will be based in a small team answering inbound calls from clients and customers. You will be handling approximately 30-60 calls on a daily basis, answering and resolving any queries. Previous experience in a call centre environment or in a similar role will be required.

Dutes will include but will not be restriced to;

- Ansering inbound telephone calls

- Completing after call work

- Providing efficient and excellent customer service

- Updating and maintaing databases

- Dealing with calls related to court cases

The ideal candidate will have excellent customer service skills and previous experience with call handling.

As an Administrator you will be based in a team completeing general administration duties relating to court cases. This will include but will not be restricted to;

- Updating a bespoke database

- Booking Interpreters

- Telephone bank work

- Preparation of Courts and Court files

- Liaising with internal staff

- Answering emails / post correspondence

- Use of Microsoft Outlook

The ideal candidate will have great communication skills both written and verbally, with strong customer service skills.

You will be required to have a shown background in administration and confidence in using the Microsoft packages.

The rate of pay is £7 an hour, rising to £9 after a period of 12 weeks. Holiday entitlement and pension scheme available.

Successful candidates will need to register with Brook Street, Peterborough and will be subject to a security check (Disclosure Scotland). To be considered for the roles you will need to have a valid passport or Drivers Licence for photographic I.

Apply online today!

If you have any queries please contact Valusska or Sarah on 01733 310855.

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