A thriving and dynamic company based in the heart of Formby are looking for experienced customer service advisors to join their ever expanding team. The role is temp to perm for the right candidates after a 12 week period.
You will provide an exemplary level of customer service to all incomong customers at the contact centre. Dealing with online orders, queries, complaints as well as general issues. Reporting to the line managers and working to strict KPI`s and call qualities.
As a customer service advisor you will be the first point of contact for our telephone and online customers, helping them to place orders, check delivery timescales and with any general questions or queries they may have. We are looking for enthusiastic individuals with a passion for customer service and the confidence to work well in a team environment.
As a Customer Service Advisor, your key skills should include:
" Excellent communication skills and telephone manner
" The ability to work in a fast paced office environment as part of a rapidly growing team
" Excellent numerical and IT skills; the ability to utilise the in-house computer systems
" Flexibility to adapt well to change
" The ability to use your initiative to resolve issues
As a Customer Service Advisor, your responsibilities will include:
" Processing telephone orders
" Effective after sales support
" Being the first point of contact via email, telephone and live chat.
" Management of your own daily work to ensure maximum efficiency
Building on your expertise and the best practice.
To apply for the role please send a current CV