Administrator (Service Department)

Location
Trowbridge, Wiltshire
Salary
starting salary of £12,000 - £15,300 per annum
Posted
24 May 2018
Closes
21 Jun 2018
Ref
OR/AS/0518A
Contract Type
Permanent
Hours
Full Time

Administrator (Service Department)
Trowbridge I Wiltshire I BA14 8RH

Our client is a leading provider of business security systems. They are fully committed to providing customers with effective and reliable solutions to security problems, with a quality of installation and after-sales care that sets them apart from their competitors. Their comprehensive product range includes a unique External Deterrent System, High Definition CCTV Surveillance Systems, Access Control Systems, Remote Monitoring, Intruder and Fire Alarm Systems.

Due to expansion they have the following vacancy: Administrator (Service Department)

The role includes

  • Effectively logging in-bound service calls & queries from their nationwide business customers both over the phone and via email.
  • Providing quality customer service.
  • Liaising with teams of area service engineers and service managers.
  • Accurately completing/updating the CRM.
  • Invoicing chargeable calls.
  • Working as part of a team.

Skills required

  • A friendly, professional telephone manner.
  • The ability to effectively learn and follow specific departmental instructions and procedures.
  • Accurate keyboard skills.
  • A working knowledge of MS Outlook, Word and Excel.
  • Drive to learn new skills and develop within the Department once established in the role.
  • Good GCSE grades or equivalent (ideally to grade C level in English & Maths).

On offer

  • A permanent job: 37.5 hours per week, Monday-Friday, 08:30 – 17:00.
  • A starting salary of £12,000 - £15,300 per annum.
  • 20 days holiday per annum + Bank Holidays.
  • Workplace Pension contributions.
  • Perkbox.
  • A modern working environment.