Client Support Co-ordinator BLUC64608
Modix is the #1 market leader in automotive digital solutions, providing dealers and manufacturers with innovative products that engage customers, generate leads and drive long-term commercial growth.
We work with over 16,500 dealers internationally and more than 30 manufacturers, operating in over 27 countries. Operating at the intersection of product, design and technology, we develop innovative solutions to give dealerships unbeatable tools to drive sales and help consumers make informed decisions about purchasing vehicles.
It’s a uniquely complete approach embracing everything from innovative websites to intelligent vehicle management systems, all made available on every digital platform 24/7. We call it a 360° service.
Modix is part of Cox Automotive, the world’s largest automotive service organisation, providing a complete set of products and services that are all in one place and easy-to-use for our clients.
About the Role
The Client Support Team is a shared service function within Retail Solutions and provides 1st line support to our dealerships, our manufacturer clients and internal customers. It is an integral part of the service function that we provide, dealing with incidents and service requests from a wide range of customers, services and mediums.
Joining us as Client Support Co-ordinator, you must ensure that customer service levels are maintained at the highest standard and enhance customer relationships with brand accounts, dealer groups and business areas. Managing all cases, including cases that are brought into our bespoke help desk system, you will accurately record all customer calls and investigate them by liaising with the other areas of the business to resolve these issues as quickly and efficiently, to enable our customers to sell more vehicles.
We’re looking for a confident and self-motivated individual who has previous customer service experience and a proven track record of working within deadlines. With excellent problem solving skills and the ability to work under pressure and deal with challenging situations, you will have good communication skills and experience in compliant management. Strong IT skills including Mail/Calendar applications, Office applications and the Intranet/Internet are a must.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.