Data Centre Support Engineer (1st Line) Career-Development Opportunity

Edinburgh, City of Edinburgh
Competitive Salary + Benefits
23 May 2018
20 Jun 2018
IT, IT Support
Contract Type
Full Time

Data Centre Support Engineer - Career-Development Opportunity 
Competitive Salary + Excellent Benefits 

++ An excellent career-development opportunity for a candidate with previous Datacentre, IT support or Telecoms experience to join one of the UK's leading cloud technology & hosting brands ++

We are a rapidly growing IT services business with offices throughout the UK. This is an exciting time to join the company. We have a vacancy for a DC Engineer based at our South Gyle and Newbridge facilities in Edinburgh.

You will be responsible for 1st level data centre support to external and internal customers, assisting them with server, application, desktop, networking and hardware problems and standard change requests via phone, email and fax.

1st Line Data Centre Support Engineer Key Responsibilities:

+ Provide expert cabling support including crimping, patching, labelling, running and terminating.
+ Support Trainee DC Engineers when required.
+ Troubleshoot hardware faults and arrange replacements.
+ Install and decommission redundant equipment and cabling.
+ Provide expert cabling and hardware support.
+ Responsible for proactive updating of customer and resolution of service.
+ Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers within our live Data Centre.
+ Liaise with onsite support engineers and within other sites.
+ Manage all incoming calls, emails and faxes to the data centre support function.
+ Liaise with third party suppliers to report and escalate customer problems.
+ Respond to customers within agreed SLA.
+ Delivery of remote hands for customers within SLA.
+ Follow escalation processes; tickets to support management and other teams as required.
+ Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
+ Stock control of assets and store management.
+ Manage, categorise and prioritise all 1st level tickets

Please note that this role involves Monday to Sunday shift work, out of hours and on call duties

Skills and Experience:

We are looking for someone with experience working in IT, networking or cabling. 

Job Type: Full-time

Benefits we offer:

From day one:

+ Death in Service x 4 + Access to our Rewards Discount Programme + Lots of social events

From 3 months:

+ Up to 5% enhanced matching employer’s pension contribution

The following benefits on successful completion of probationary period:

+ Private Medical Care + Health Shield Cash plan which includes access to an employee assistance programme + Optional enrolment in the Bike to work scheme + Optional enrolment in childcare vouchers scheme + Performance related bonus scheme

We also offer complimentary:

+ Fresh fruit + Soft drinks/ fruit juice, tea, coffee + Free breakfast

You may have worked in the following capacities:
Graduate IT Engineer, Junior Datacentre Engineer, Junior NOC Engineer, Junior Hosting Engineer, 1s Line Support Engineer.

Interested? Just Apply Below...

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If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.