Account Support Team Supervisor BLUA64565
NextGear Capital, a Cox Automotive brand, offers Stocking Plans ideally suited to the way used vehicle dealers buy and sell their stock.
Since launching in 2014 we have broadened our product range to offer Stocking Plans to both independent and franchised used vehicle dealers selling used cars and LCVs. We are now partnered with over two thirds of the auctions in the UK with additional wholesale sources and have welcomed over 1300 dealers on board.
About the Role
Reporting to our Regional Sales Manager, the Account Support Team Supervisor will be responsible for leading, shaping and motivating the team to deliver monthly agreed sales targets, key performance indicators and ensuring workloads are managed throughout the team.
Dealing with and managing inbound / outbound calls, you must ensure that every sales opportunity is maximised and information is updated within a core business system. Whilst leading efforts to achieve sales targets and KPI’s, analysing team performance using key metrics and data rich reports, you will provide support to the field sales team with delinquency, new application documentation, utilisation and vendor campaigns, and coach the Account Support Executive’s on building quality relationships with their portfolio.
The Account Support Team Supervisor will also coach the Account Support Executive team on identifying credit line increase opportunities and driving through to delivery, and for training the team on call quality techniques; listening to calls and providing feedback where required.
We’re looking for a self-confident and results driven individual who has previous team leadership / management experience. With excellent communication skills and a positive, ‘can-do’ attitude, you will be comfortable working in a high pressure, fast paced work environment and be IT literate, proficient in Microsoft Office.
Those who have previous telesales experience are preferred and those with proven knowledge of the automotive sector and/or the vehicle finance industry will be of distinct advantage.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.