Customer Complaint Case Handler
- Recruiter
- Brook Street
- Location
- City of London, London, England
- Salary
- Up to £31837 per annum
- Posted
- 23 May 2018
- Closes
- 04 Jun 2018
- Ref
- FEN/447699
- Contact
- Fenchurch Street Branch
- Sectors
- Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
Our City client is looking for a Customer Complaint Case Handler to take on specific and complex cases directly with customers and to undertake the necessary investigations to come to a satisfactory conclusion.
The role involves reaching a fair outcome where the needs of the customer are balanced with business considerations.
You will be taking ownership of your caseload and liaising with both internal and external clients and partners to reach your decisions.
Candidates applying MUST have experience of case management in a customer complaints environment where you have demonstrated the ability to communicate difficult decisions when required. You also must have experience working a compliance/regulatory environment and dealing with the full cycle of case handling.
You will be a confident communicator talking to customers, colleagues and stakeholders inside and outside of the business. You will also be able to communicate difficult decision when required following negotiation with customers and stakeholders.
If you have proven experience in a similar role and can remain calm under pressure then apply today!