Platform Service Engineer
Vitality, Platform Service Engineer, Bournemouth, £Competitive + Bonus + Benefits
Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.
In exchange for your hard work and commitment to Vitality in this Platform Service Engineer role, we have designed a generous benefits package to reward our employees, this includes;
- Bonus
- A genuine long-term opportunity to grow and establish a long-term career
- Our award winning private medical insurance
- A comprehensive flexible benefits scheme
- Stakeholder Pension Plan with employer contribution
- Vitality Partners and Rewards
As our Platform Service Engineer you will ensure that the VMware and AWS platforms are available and supported on a 24*7 basis. You will also be responsible for developing and deploying new services to VMWare and AWS platforms using automation tools.
Responsibilities as our Platform Service Engineer include:
- Management and 2nd Line Support of the Vitality Server estate across all locations, Data Centres and Cloud
- Incident troubleshooting and resolution
- Build and implementation of any additional services as required
- Management and support of Storage Platforms and Backup systems
- Provision and development of Service reporting to drive continual service improvement
- Development of automation and orchestration tools and Platform services
- Collaborative working with the wider Vitality Technical teams
- Management of service within ITIL framework
Skills and Experience required of our Platform Service Engineer:
- Managing and supporting infrastructure across multiple Data Centres – including Cloud
- Working within an ITIL governance framework for Problem, Change and Incident management
- Management of 3rd party suppliers
- Service Improvement planning and execution
- Development and management of service metrics and reporting
- Capacity, performance and availability management.Extensive knowledge supporting and implementing hosted solutions on the AWS cloud platform – AWS certified
- Extensive knowledge of configuration and support of Virtualised environments – VMware
- Experience working with Red Hat and Windows operating systems
- Experience of Build and Template Automation / Orchestration tools – Puppet, CloudFormation,Terraform or Ansible
- Knowledge of Enterprise storage and backup systems – EMC VNX and Data Domain
- In-depth troubleshooting skills and root cause analysis
- ITIL V2/V3 foundation Certificate (Desirable)
- Degree in an IT related subject (Desirable)
- Experience of working within an organisation regulated by the FCA (Desirable)
- Experience of Service Now or similar service management platform (Desirable)
Working for Vitality as a Platform Service Engineer you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.
Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.
Closing Date: Wednesday 13th June 2018
If you feel you have the skills and experience to become our Platform Service Engineer please click ‘apply’ today.