Veterinary Technical Support (Registered Veterinary Nurse, RVN)

Recruiter
Anonymous
Location
York
Salary
plus up to GBP6,000 Annual bonus
Posted
22 May 2018
Closes
14 Jun 2018
Contract Type
Permanent
Hours
Full Time
Veterinary Technical Support (Registered Veterinary Nurse, RVN) BLUV64466
Dunnington, York
Salary circa GBP22,000 plus up to GBP6,000 Annual bonus, Private Health Care Plan, Free parking, RCVS fees paid and CPD encouraged

Our client provides state of the art, point of care diagnostics and single-use rapid tests to thousands of Human and Animal Heath customers around the world.

They are now looking for an experienced RVN to join a growing team who provide telephone support to practices, offering advice and guidance on their veterinary diagnostics products.

A good knowledge of veterinary science, a comprehensive understanding of a wide variety of veterinary diagnostic products, excellent customer service and listening skills, precise comprehension and the ability to communicate and educate are clearly essential for this role. You'll also need to be empathetic, confident, efficient and a real team player.

The successful candidate will also be required to gather data on any performance issues that customers experience and address these with suppliers, therefore experience of reporting and analysis would be an advantage.

Key responsibilities:

• To respond to technical queries from vet practices in a timely and professional manner
• Record all data in an accurate format
• Identify and escalate issues to suppliers and line manager as required
• Educate on best practice for product usage

Essential requirements:

• Excellent communication skills - both verbal and written
• Working knowledge of various diagnostic machines ideally gained within a practice environment
• The ability to provide technical advice in a concise and effective manner
• Good Microsoft skills
• A team player

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email