Stockbroking Dealing Assistant

The Stockbroking Team sits within Pensions and Investments within the Insurance and Wealth division, our objective is to become the best financial planning, long-term savings and retirement partner for our customers by 2020. This will be achieved by strengthening our long-term customer relationships by supporting our customers to plan and manage their long-term savings, investment and retirement needs easily. As well as transforming customer engagement through personalised, digitally-led content.

As a Stockbroking Dealing Assistant you will be part of a Top UK Execution Only Stockbroker Team. Working in a customer orientated environment you will undertake a variety of tasks within a highly regulated business.

Using your excellent customer service skills you will be working in our Leeds Contact centre and will often be the first point of contact for our customers, helping them resolve issues either via the telephone or Webchat. Attention to detail is key, as is the ability to keep a focus on customer outcomes.

Right from the start, we'll give you full training and all the support you need with a 5-6 week Monday to Friday, 9:00 am to 5:00pm Induction Programme. This will be followed by a further on the job telephony training by your Team Manage , where you will be supported whilst you learn. During this time you will be given all the coaching and development you need to achieve your competency. We will help you to obtain a full understanding of our operational policies and procedures plus give you an awareness of regulatory practices and constraints. So you don't need previous experience of stockbroking finance or banking however some knowledge and experience of in a telephone based role is a plus.

Our working patterns are between 8 am to - 9:15pm Mon - Fri and we are open to discussions around flexible working to facilitate a working arrangement suitable to both you and the business. You will be asked to work across a six week shift pattern with one evening (until 9.15 pm) and one Saturday (until 1.00 pm). We are committed to the principles of agile working and are proud of the industry recognition we have received, including No 1 in the Stonewall Top 100 Employers Index 2017, Top 10 Employer for Working Families 2017, Times Top 50 Employer for Women all in 2017 and Best Bank for Diversity and Inclusion at the Euromoney Awards for Excellence 2017.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

Achieving Lloyds Banking Group's vision of being the best bank for customers and meeting the Group's risk appetite is dependent on every colleague demonstrating our core value of "putting customers first". Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

So if you have a minimum of a Grade C in Maths and English along with a strong customer centric approach, a willingness to take ownership to resolve customer queries and an ability to collaborate across teams to provide assistance on customer queries we would welcome your application. In return for your hard work, we offer a competitive reward package; please see our careers website for more details.

Together we make it possible.

Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application.