1st Line Technical Support Analyst MEAR64426

Exeter, Devon
£18,000 - £20,000 depending on experience
21 May 2018
18 Jun 2018
IT, IT Support
Contract Type
Full Time

1st Line Technical Support Analyst MEAR64426


£18,000 - £20,000 depending on experience

Here at Mears Group our vision is to make a positive difference to the communities we serve.

We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.

With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.

An excellent opportunity has now arisen for a 1st Line Technical Support Analyst to join us at our office in Exeter.

You will be responsible for proactively monitoring and identifying any possible issues with the IT Infrastructure and resolve with minimal impact to business.  You will ensure that the IT policy is being adhered to and alert any breaches to line manager.

In order to be successful in this role, you should have previous experience in a similar Technical Support role along with experience of ITIL and the installation of: Windows Operating Systems, Lotus Notes, Microsoft Office Suite, Computer Hardware (and its associated software including but not limited to Pc’s, Laptops, Printers, PDA’s / Smartphones/Data cards), Remote Desktops, Company AV Solutions and Company Backup Solutions.

In addition to the above, it is essential that you have a background in customer service, good telephony skills and are able to work in a high-pressured environment.

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

  • Training and development
  • Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
  • Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.