Quality Manager

This company is the global market leader in academic timetabling and resource scheduling software solutions for universities and FE colleges.

With hundreds of customers in close to 30 countries across 6 continents, they are proud to list many of the best universities in the world among their customers.

This role represents a unique opportunity to lead the quality management system, whilst adhering to legal compliance in order to meet and excel in quality standards across the company.

Their next Quality Manager will:
- Provide training, tools and techniques to enable colleagues to achieve quality standards
- Be responsible for ensuring company adherence to ISO accreditation requirements
- Induct new and existing staff on updates of quality control measures and ISO accreditation
- Advise on performance of quality management system
- Produce data and reports to the Exec on performance, against set quality standards
- Devise company quality procedures, standards and specifications
- Look at ways to reduce waste and increase efficiency
- Maintain controls and documentation procedures on CDMS system
- Define quality procedures
- Work with colleagues to ensure excellent customer experience and peer reviews
- Arrange and chair the ISMS Management review meetings, including follow up actions
- Ensure continuous improvement on techniques and quality process
- Follow and understand industry best practise support methodologies
- Take ownership of escalations following them to resolution

While the following will make you stand out:
- Educated to degree standard or an equivalent discipline or have the appropriate industry experience
- Excellent communicator with a good eye for detail
- Problem solver and great interpersonal skills
- Logical thinker with a pragmatic approach with numerical and statistical analysis
- Willing to take on new skills and improve knowledge of all relevant areas
- An appreciation and ability to understand colleague's work disciplines
- Ability to work as a team and independently
- Maintain a calm, analytical disposition

Competitive salary offered