Client Relations Coordinator
- Recruiter
- Gi Group
- Location
- Peterborough
- Salary
- 22000.00 GBP Annual
- Posted
- 16 May 2018
- Closes
- 30 May 2018
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
My client based in Peterborough are looking for a Client Relations Co-ordinator, ideally from a Financial Services background, to join their busy Claims Department. You will manage a client base and have the ability analyse claims and deal with the whole process from notification through to settlement or decline, whilst providing external customers with a quality service.
Main Responsibilities:
* Developing a good relationship with all clients by providing a personal service through undertaking regular contact calls with client base and through cross selling to meet client requirements
* Undertaking relevant training courses to support own knowledge and understanding of health and healthcare matters
* Skilful communications by phone, fax, email and written correspondence and by demonstrating capabilities to deal with a wide variety of contracts types and medical issues
* Listening to and understanding the individual needs of each customer
* Recording accurately all events / details and actions relating to specific individuals on the database
* Working as a member of a team and managing own workflow in a timely manner
* Having an understanding of how the functions of the role interlink and benefit that of other roles
The Ideal Candidate:
* Knowledge of the financial services or insurance industry including FCA guidelines
* Proven customer service experience
* Ability to organise and prioritise workload
* Ability to work in a fast-paced environment with changing priorities.
* Strong work ethic with a high degree of accuracy and attention to detail.
* Team player with a positive, 'can-do' attitude. What you can expect from us
* Attractive salary dependant on experience
* Pension
* Free Life, critical illness and personal accident insurance cover
* Free worldwide travel insurance
* Friendly working environment
* Location Peterborough