Vendor Support Administrator BLUV64311
9-12 Month Fixed Term Contract
Our client is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of one of the world’s leading media companies and providers of automotive services, they handle nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, they provide a national physical and on-line auction network, comprising 18 centres.
They also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration. In addition, they are the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.
About the Role
The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering customer service excellence at all times to both buyers and vendors.
Within the role, you will provide administration support to the Vendor Support team and work with Vendor Support Coordinators to ensure all vendor administration is completed for each sale.
Dealing with customer enquiries in an efficient and timely manner, you will ensure all data input of vehicle documents is completed with accuracy and within agreed timescales and support the simulcast function during sale days. The Vendor Support Administrator is also responsible for undertaking monthly stock reconciliation of vehicle documents, supporting Auctioneers and Account Support Representatives in the delivery of their duties and for processing daily post, ensuring all documents are posted to the correct customer on time.
They are looking for an individual who has strong time management and organisational skills with the ability to work under pressure to tight deadlines. With a keen eye for detail and accurate data entry skills, you will have experience within a customer service role and have the ability to resolve customer queries.
They’d like you to have excellent interpersonal and communication skills and be able to work as part of a team to ensure the successful delivery of a sale. You should have strong administration skills, be able to use your own initiative and have experience of data processing, giving you the ability to process large amounts of information accurately.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.