Customer Relations Advisors - Billing

Folkestone, Kent
21 May 2018
30 May 2018
Contract Type
Full Time

Immediate Start 
Customer Relations Advisor - Billing 
Location: Folkestone
Salary: £17,983
Working Pattern: 37 hours per week, between: 08.00-20.00 Monday - Friday. 1 in 2 Saturdays 08.00 - 14.00 

There are many things that make us different as a company. It starts with our dedication and focus on supplying high quality drinking water, our empathy with our customers and commitment to always being effective, efficient and safe, and it's a driving force that shapes our attitude and approach.

We are looking for talented and driven individuals to join our Billing Contact Centre Team in Customer Relations. We need people who can drive outstanding performance to help us achieve our target of becoming the leading community-focused water company.

If you would like to apply for this vacancy, please apply via our website.


Deliver an excellent customer experience by listening and understanding customer requirements in relation to billing activities. Meet and exceed customer needs by identifying solutions and carrying them through to resolution.

Key Responsibilities:

Focus on resolving queries on the first call. Seek feedback from customers ensuring continuous improvement of the customer experience. Make outbound calls as required.  

Key Capabilities: 

Able to think creatively about opportunities for process improvement. Demonstrate clear and effective communication skills with attention to detail. Proven track record in reliability and attendance. A positive, constructive and flexible approach.

Closing Date: 30th May 2018 
Start Date: 11th June 2018

Must be available to attend an Assessment Centre on 30th May 2018 (times available are 9am, 11am, 1pm or 3pm)

Must be available for the 6-week training period from 11th June 2018 - 20th July 2018

Previous applicants for Customer Relations Advisor roles within the past 6 months need not apply.