Customer Service Advisor / Contact Centre / Call Centre / Reception

Customer Service Advisor / Contact Centre / Call Centre / Reception
Location: Walsall, West Midlands
Salary: £14,000 Circa

Contract: Fixed Term
Hours: 25 per week

Closing Date: Friday 01 June 2018
Interview Date: Wednesday 13 June 2018

Early applications are encouraged as often we experience a high volume of interest for posts. We will review applications on a daily basis and once we have received sufficient applications we reserve the right to bring forward the closing date.     
        
‘Deliver a strong business fit for today and prepared for tomorrow’ is one of our five strategic aims and the one that sets out our commitment to channel shift and harnessing technology in order to offer cutting-edge services, reduce costs and improve customer experience.

The role will involve being the first point of contact for whg customers; you will create the right first impression and be able to build rapport with our customers; demonstrating tact and diplomacy in a calm and professional manner.  You will have the ability to work well on your own and cope well under pressure, particularly when there is a peak in customer demand.

We are looking for candidates who will be able to provide a professional and responsive customer orientated service to our customers via our Contact Centre and receptions. You will have recent and relevant experience of working in a customer service environment, the ability to verbally communicate clearly and effectively is essential.

You must be flexible, as the Customer Service Team operates shift patterns between 08.00am and 08.00pm Monday to Friday and 08.00am to 01.00pm Saturday.

whg is a customer focused organisation with a strong social purpose. We have aspiring success measures to meet and we are confident that we can achieve them.

Here at whg one of our corporate aims is ‘to be an exceptional place to work that attracts, develop and retains talent’.  We recognise that our success as a business depends largely on the quality and commitment of our colleagues, which is why in return we offer you a great place to work. Our range of benefits includes:

• Learning and development opportunities
• Generous annual leave entitlement
• Flexible working arrangements
• A choice of pension schemes including a defined benefit pension scheme
• Childcare vouchers
• A health cash plan and access to health and wellbeing services
• A reward scheme offering colleauges cashback / money off at over 450 leading high street and online retailer

whg is committed to safer recruitment and to the protection and safeguarding of children, young people and vulnerable adults and will conduct appropriate background checks where necessary