Tracking Assistant

Tracking Assistant
Location: Exeter, 37 hours per week, fixed term to 31st March 2019
Vacancy ref: 1034
Hours 11.00 – 7.00 pm, Monday - Friday

Our client are transition management specialists. They offer information, guidance and support to people and organisations as they move through different stages of their lives. They are a not-for-profit social enterprise; they reinvest any operating surpluses into new products and services, organisational development, and community based projects.

You will be required to: provide a telephone tracking, signposting and follow up service to young people. This work will include an initial assessment of need as well as signposting to other relevant services. There is a high level of data input and the ability to record quickly and accurately is a key requirement of this role. The majority of this work is through telephone follow up but you will be expected to embrace a range of other technologies to support this work and the required outcomes.

What you will receive from them: a salary of up to £17,136 per annum pro rata, dependent upon your qualifications and experience; a defined contribution pension scheme; sick pay scheme; 25 days annual leave pro rata.

You will: preferably have experience of working in a call centre environment and optimising the time available; have excellent communication and interpersonal skills with the ability to engage with a wide range of people; have the ability to use ICT; be flexible and enthusiastic; have the ability to work as part of a team and use your own initiative; have the ability to work under pressure and to deadlines. Prepared to undertake occasional weekend work and must be able to access centralised base in Exeter during core hours (11-7)

Our client has multiple vacancies for this role.

Closing date: Friday 25th May 2018

Through its work our client will actively safeguard and promote the welfare of children and young people and vulnerable adults and all employees and volunteers are required to share this commitment.

Successful candidates will be required to undergo full vetting checks including an enhanced disclosure by the Disclosure and Barring Service.

Our client is an equal opportunities employer and positively encourages applications from suitably qualified candidates regardless of gender, race, age, disability, sexual orientation, religion or belief.