Document Automation Specialist (Contract)
Job description Project duties: Attend and contribute in project planning meetings Contribute to pre-project evaluation and provide document automation estimations for in-house coding projects Contribute to post project review Perform document integrity checks on documents and remediate any formatting issues prior to automation Deliver document essentials and any other relevant MS Word training for third parties and A&O users (travelling to relevant A&O offices as necessary) Ability to automate simple, medium and complex level automation projects for both legal and support departments and client-facing opportunities, with input/QA from Thomson Reuters as required Test author output and template quality assurance for each automated document, following best practice governance Provide regular updates on the progress of your work to your Team Lead, TR consultant and clients Maintain user information in central log, together with a note of any queries and solutions Provide technical support and testing for planned systems work Collaborate with other subject matter experts, such as the Web Team, Document Experts and other departments to advise the best approach when troubleshooting Build and maintain professional relationships and communications with colleagues, TR consultants and clients Assist the Team Lead to produce and maintain a record of bi-annual efficiency statistics Maintain entries and author information on Collaborate and any other relevant system Respond to queries received via NCD Support within a 24-hour period, document issues and escalate to your Team Lead as required. On-going responsibilities: Maintain expert knowledge of MS Word features Commitment to share knowledge and best practice with colleagues and clients Maintain and promote relevant MS Word training and guidance materials Maintains and develop automation knowledge Support the Document Automation Team Lead and Head of Knowledge & Collaboration in ensuring projects are delivered successfully Build effective working relationships with individual departments and clients Undertake any other responsibilities which come up as part of their role, supporting other departments and project teams as necessary Experience/skills required for the role: A minimum of 2 years experience in an administrative position A technical background with experience in a professional services environment Expert knowledge of MS Word Good knowledge of Microsoft applications (including Excel and PowerPoint) Customer focused and able to build strong working relationships with colleagues and clients internationally Interest in advanced technology Aptitude and willingness to learn new technology quickly and develop new skills Strong communication skills Ability to work under pressure Attention to detail Ability to multi-task Well organised Ability to use initiative Strong team work skills and can work collaboratively with others Ability to follow best practice standards Problem solver Ability to learn quickly and apply knowledge to increasingly complex and changing work Motivation to add value and deliver a high standard of work