Head of Product

This company was founded in 2002 to build a robust and flexible ticketing system that could handle the size and complexity of the Edinburgh Festival Fringe, the world's largest arts festival. Since then, it has put a focus on constant innovation, developing its ground-breaking audience engagement software and solutions that now benefit major cultural venues and arts festivals worldwide. With offices in Scotland, Canada and now Australia, this company is expanding to meet the demands of a growing network of clients across the world, looking to build creative and flexible solutions in an ever-changing market.

They are looking for a talented Head of Product to drive the development and creation of the next generation product. This individual is an experienced business professional who possesses a balance of technical depth and domain knowledge with strong interpersonal skills.

Responsibilities include driving product strategy, defining their roadmap and ensuring the voice of our customers are heard. The ideal candidate will be equally comfortable collaborating with cross functional teams on product strategy and achieving a deep understanding of customer needs and building requirements.

Most importantly, you are strategically-minded and can create clear objectives which inspire our teams to do great work. You're able to collate an array of feedback from key stakeholders and translate it in a way that makes it easy for team members to prioritise their workload. You understand different perspectives, and can act as a mediator between product, user experience, customer success, sales, and marketing teams, managing expectations and streamlining processes to reach business goals.

Key Requirements include:
- Experience delivering software products and services;
- Skilled at agile-based development, having experience with at least scrum and/or other agile methodology;
- Experience communicating conceptual ideas, engineering rationale and technical challenges both verbally and visually;
- Experience working in a successful product organisation, driving development from planning and design to release over multiple iterations internationally;
- Experience conducting customer interviews in order to comprehensively understand their market problem. Ability to understand and capture customer needs accurately. Willingness to accept and assimilate new or conflicting information into the product requirements;
- Experience structuring and crafting market requirements using a formal and structured methodology and to implement and/or follow the product planning process component of the product delivery process;
- Have strongly held opinions and principles but willing to be flexible when needed;
- Feel a strong passion for technology and a strong aptitude for business strategy.

Salary negotiable depending on experience.