Customer Advisors

Customer Advisors

Retail

Salary: £16,303 - increase to £16,701 after 6 months

Location: St.Mellons

Who we are

When you think about it, water is the most basic human need. So what we do at Welsh Water is incredibly important – we give three million customers safe, clean water, take away their dirty water and help to protect our beautiful environment. It’s an awesome responsibility, and we have to earn our customers’ trust every single day.

Being the only not-for-profit company in the utilities sector is certainly a good start. Every single penny we make goes back into looking after their water and environment, rather than going to the pockets of shareholders.

It’s our job to provide over 3 million customers with clean, safe drinking water every single day.

And then take it away again once it’s been used. When a customer ever needs to speak to us, our Customer Experience colleagues do the best they can to help. Our aim is to earn the trust of our customers’ every day. And we can only do this by providing the best customer service every time.

What you’ll do

Your role will be to handle customer enquiries primarily through taking inbound calls. A key element of the role is ensuring that we deliver the right outcome for the customer, at the right time and in the most effective way possible. Our customers could be asking about anything from changing an address, ways to pay, requesting a meter, leakage or flooding. With your strong customer focused approach you will have a real desire to create a great experience for our customers.

What we offer

We know that if our employees are happy, our customers are happy. That’s why we offer a great benefits package. As one of the biggest companies in Wales, our reward and benefits package

includes:

• Generous Pension Plan
• 24 days annual leave plus Public holidays
• Full training provided
• Modern working Environment
• Onsite restaurant
• Free Parking
• Colleague Reward Scheme (Bonus)
• Childcare Voucher Scheme

PLEASE APPLY VIA OUR DEDICATED WEBSITE.

Applications not received via this method WILL NOT be considered.