Customer Service – Digital Helpdesk

Vitality, Customer Service – Digital Helpdesk, Stockport,  £18,200 - £19,500 + Benefits + Bonus
Start date: Monday 9th July

Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. 

In exchange for your hard work and commitment to Vitality as our Customer Service – Digital Helpdesk, we have designed a generous benefits package to reward our employees, this includes; 

- Bi-annual bonus including excellent commission structure with achievable targets.
- 25 days holiday plus bank holidays
- Vitality Private Medical Insurance
- Stakeholder Pension Plan with employer contribution
- Vitality Partners and Rewards 
- Access to great onsite facilities

About the role

As our Customer Service – Digital Helpdesk you will be required to answer servicing queries from Vitality members alongside helping them understand how they can improve their health. 

With a keen eye for recent technology you will give our customers support and advice with technical queries in order to help them receive rewards and keep them motivated. You will support and share your expert knowledge with other team members to ensure effective solutions are found and that targets for productivity and quality are met.

In this role you will be required to work 40 hours per week based on a shift pattern between our office opening hours of 8am – 7pm Monday to Friday and occasional Saturdays from 9am – 1pm.

Skills and experience required of our Customer Service – Digital Helpdesk:

- Must have a keen eye for detail
- Will maintain a positive and pro-active manner in carrying out all tasks, acting as a champion for change and supporting management decisions.
- Bright, intelligent and inspiring
- Passion for quality and highest levels of service
- Innovative (creative, able to challenge, improve)
- Compassionate, sensitive and trustworthy
- Adaptable (Flexible, Independent and positive attitude towards change)

Working for Vitality as a Customer Service – Digital Helpdesk you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. 

Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.

Closing Date: Sunday 8th July 2018

If you feel you have the skills and experience to become our Customer Service – Digital Helpdesk and can start on Monday 9th July please click ‘apply’ today.