Operations Manager
- Recruiter
- Anonymous
- Location
- Leeds
- Salary
- plus bonus
- Posted
- 13 May 2018
- Closes
- 10 Jun 2018
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
Our client is a successful and growing international business with a number of sites across the UK. We are looking to recruit an experienced business manager with a strong background in operations management from within a service led industry, to take on this new role. You will be based out of Leeds but also cover sites across York and Newcastle.
Multi-site management experience is essential.
40 hours per week on a five out of seven day working pattern from 8.30am - 5.30pm, with an unpaid break of 1 hour.
Responsibilities & key tasks
P&L responsibility for assigned facilities.
Working closely with the Head of Operations and Commercial Manager to maximise the financial performance of assigned facilities.
Be responsible for day to day relationships with key stakeholders and local partnerships who are key to driving revenue for assigned facilities.
Overall responsibility for managing addressable costs for your sites(i.e. all costs excluding rent and rates).
Day to day operational HR issues including, but not limited to: holiday rotas; monthly timesheets; recruitment; performance management and management of overtime.
Ensure a consistent approach to absence management, taking a proactive approach to reduce absence rates, and to identify and raise any potential issues/concerns with the Head of Operations with the minimum of delay.
Deploy available resources efficiently to meet the demands within the operation in order to meet, or exceed customer service and financial performance objectives within agreed budgets and timescales.
Support the Head of Operations to implement operational initiatives
Ensure all Company policies and employee communications are effectively conveyed to shift personnel and deal with issues raised, and where appropriate, refer concerns and suggestions to the Head of Operations.
Supervise, support and motivate staff, assist in the identification of training needs; undertake development activities to achieve the required standards of performance and to contribute to the continuous improvement process within the business.
Undertake performance reviews of all staff within designated patch as required.
Be the primary contact in the first instance in the event of customer dissatisfaction, ensuring steps are taken to prevent reoccurrence.
Ensure all equipment is fully functional, taking corrective action where required.
Implement all policies and procedures designed to ensure the safety of employees, customers and visitors to the site and the security of their vehicles and possessions.
Conduct Health and Safety Checks on an adhoc basis, reporting and action issues arising within Company timelines.
Supporting change management processes/innovations within a changing customer and business environment.
Manage local support partners such as security, cleaning and FM providers to ensure consistent and timely contractual service delivery.
Knowledge, Skills & Experience Required
Previous supervisory experience preferably within a service organisation
Proven people management skills
Previous financial management experience (specifically the ability to review profit and loss accounts)
Have an ability to organise and motivate staff, so a high level of Customer Service is provided at all times
Experience of successfully implementing change initiatives
A common sense, practical and can do approach
Customer focussed attitude, continually seeking to make improvements
Proactive with the ability to prioritise and multi task
Experience of Microsoft Office applications including Word, Excel and PowerPoint
Additional Information
Due to the nature of the role weekend work and additional hours may be required
Due to the nature of this role a full driving licence is essential
Benefits
Up to GBP30,000 per annum depending on experience
Company bonus scheme
Eligible to join pension scheme which includes life assurance cover
24/7 city centre parking pass
26 days holidays per annum plus bank holidays
Multi-site management experience is essential.
40 hours per week on a five out of seven day working pattern from 8.30am - 5.30pm, with an unpaid break of 1 hour.
Responsibilities & key tasks
P&L responsibility for assigned facilities.
Working closely with the Head of Operations and Commercial Manager to maximise the financial performance of assigned facilities.
Be responsible for day to day relationships with key stakeholders and local partnerships who are key to driving revenue for assigned facilities.
Overall responsibility for managing addressable costs for your sites(i.e. all costs excluding rent and rates).
Day to day operational HR issues including, but not limited to: holiday rotas; monthly timesheets; recruitment; performance management and management of overtime.
Ensure a consistent approach to absence management, taking a proactive approach to reduce absence rates, and to identify and raise any potential issues/concerns with the Head of Operations with the minimum of delay.
Deploy available resources efficiently to meet the demands within the operation in order to meet, or exceed customer service and financial performance objectives within agreed budgets and timescales.
Support the Head of Operations to implement operational initiatives
Ensure all Company policies and employee communications are effectively conveyed to shift personnel and deal with issues raised, and where appropriate, refer concerns and suggestions to the Head of Operations.
Supervise, support and motivate staff, assist in the identification of training needs; undertake development activities to achieve the required standards of performance and to contribute to the continuous improvement process within the business.
Undertake performance reviews of all staff within designated patch as required.
Be the primary contact in the first instance in the event of customer dissatisfaction, ensuring steps are taken to prevent reoccurrence.
Ensure all equipment is fully functional, taking corrective action where required.
Implement all policies and procedures designed to ensure the safety of employees, customers and visitors to the site and the security of their vehicles and possessions.
Conduct Health and Safety Checks on an adhoc basis, reporting and action issues arising within Company timelines.
Supporting change management processes/innovations within a changing customer and business environment.
Manage local support partners such as security, cleaning and FM providers to ensure consistent and timely contractual service delivery.
Knowledge, Skills & Experience Required
Previous supervisory experience preferably within a service organisation
Proven people management skills
Previous financial management experience (specifically the ability to review profit and loss accounts)
Have an ability to organise and motivate staff, so a high level of Customer Service is provided at all times
Experience of successfully implementing change initiatives
A common sense, practical and can do approach
Customer focussed attitude, continually seeking to make improvements
Proactive with the ability to prioritise and multi task
Experience of Microsoft Office applications including Word, Excel and PowerPoint
Additional Information
Due to the nature of the role weekend work and additional hours may be required
Due to the nature of this role a full driving licence is essential
Benefits
Up to GBP30,000 per annum depending on experience
Company bonus scheme
Eligible to join pension scheme which includes life assurance cover
24/7 city centre parking pass
26 days holidays per annum plus bank holidays