Service Delivery Manager – Successful Security Business

Service Delivery Manager – Successful Security Business 
Glasgow 
£27,000 - £32,000 Plus Car Allowance, Discounts at High Street Stores, 5.6 Weeks’ Holiday, SIA Licence Training 

If you are an exceptional customer service professional looking to take your career in a new exciting direction, this is a fantastic opportunity to support an international company’s ongoing success. 

Offering pioneering security solutions across the globe, Securitas specialises in ensuring customers’ safety, protection and peace of mind. We are now looking for a Service Delivery Manager to facilitate the successful delivery of our services in Glasgow. 

We believe that our employees’ integrity, dedication and desire to serve are what makes our business an international success. As such, we recognise every act of heroism (big and small) and support employees’ growth and development. 

As the Service Delivery Manager, you will effectively manage and co-ordinate staff and resources to support the successful delivery of security services in Glasgow. 

In this key role, you’ll ensure that customer SLAs and company standards are met by proactively managing staffing levels and ensuring that Protective Services Officers remain engaged in their roles. 

Specifically, you will: 

- Allocate resources in-line with statutory and company standards 
- Ensure that all sites within your area are appropriately staffed 
- Manage recruitment activities within your area 
- Ensure that employees have the training they need to deliver a first-class service 
- Carry out quality assurance checks and site audits 
- Make sure that assignment instructions, site documentation and risk assessments are up-to-date 
- Help to retain customers by maintaining excellent levels of service 

To be considered, you will need: 

- Customer service experience and skills 
- A good standard of IT skills 

Organised and calm under pressure, as the Service Delivery Manager, you’ll perform all tasks with integrity and a people-oriented approach. You must also be a concise communicator who can motivate and empower others. 

An SIA licence would be beneficial to your application. 

To apply for the role of Service Delivery Manager, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Service Delivery Manager, Operations Manager, Customer Service Manager, Security Operations Manager, Operations Supervisor, Site Operations Supervisor, Security Supervisor, Customer Service Team Leader, Customer Support Manager, Protective Services Manager. 

Working hours: 37.5 hours per week