IT Systems Support Advisor

Our client is looking to recruit an IT Systems Support Advisor to be based in Bloomsbury Central London, on a full time, 12 month fixed-term contract, with a salary up to £33k.
Maintaining and supporting the IT systems at two different locations under guidance from the IT Manager.
This includes 1^st to 3^rd line support on laptops, servers, network infrastructure, Citrix Virtual infrastructure, office AV, photocopiers, telephony and mobile devices that are used on/ offsite.

The IT systems support advisor Principal Accountabilities:

• First point of call for IT support
• Provide IT support to office members
• Support users of the Citrix virtualised desktop infrastructure
• Set up audio and visual equipment for events and meetings on/ offsite
• Day to day running of the Helpdesk ticketing system
• Provide new staff IT inductions and training on the IT systems
• Offer hands-on training to both new and existing members of staff on hardware and software in use
• Ensure SLAs are enforced through the use of helpdesk reports and the category system
• Assist the IT Manager with upkeep of the Comms and Server room 
• Setup, configure, install and maintain laptops, monitors and any tablet devices
• Prepare and install new laptops through imaging technology such as WDS
• Maintain mobile devices
• Setup and maintain the Mitel hosted telephone system/ Reception Console
• Perform server administration tasks
• Perform client management using Office 365
• Keep distribution, security and email groups accurately updated
• Have a solid understanding of and maintain the network, including knowledge of VLANs, patch cabling, switches, routers and VPNs.
• Install, maintain and troubleshoot networked multifunctional devices.
• Deliver remote access installations, including the occasional off-sites visits
• Data management of network stored files/folders and email mailboxes
• Support ‘TimeTracker’, a web based time tracking application
• Continue Anti-Virus updates for all PCs and Servers, using Sophos Anti-Virus
• Observe and maintain windows updates
• Monitor backup procedures and provide fast file restore services
• Maintain IT systems in the absence of the IT Manager
• Responsible for preparing and delivering webinars
• Provide remote meeting equipment setup and training for conferencing (tele/ video).
• Promote the use of remote meeting software, offering training and demonstration of the latest features and technology

Skills, Knowledge & Experience required from the IT systems support advisor:

• Update and continue to enhance the IT Asset Database (Access), provide essential reports on assets that are offsite, owned by office members and have upcoming warranty expirations
• Create and manage IT user forms such as equipment hire, new starters etc.
• Write and maintain user guides/ other documentation
• Manage software licence subscriptions
• Monitor and provide assistance with ad-hoc research and information gathering of developments in IT
• Improve the IT infrastructure with better monitoring, reporting and analysis tools
• Revise and develop IT protocols and guidelines
• Contribute towards the IT Policy, Business Continuity and Disaster Recovery plan and any technology changes
• Participate in-house training and/or specialist IT training
• Develop IT skills and knowledge on the job and through formal training
• Provide website assistance with basic HTML editing for the FDF website
• Undertake other tasks as directed by the IT Manager
• Occasionally the post-holder may be required to work outside of FDF’s normal office hours in the event of an urgent IT issue, project, event support or configuration to the network.
• Issue staff security passes.
• Report on data volumes
• Proven IT support experience on 1^st-3^rd line tasks.
• Appropriate level of skills and familiarity with Microsoft Office 2016/ Office 365, Windows 7/10
• Administrator tasks in a server operating system (Server 2008-2012), including Active Directory, Azure Active Directory, Exchange Online and Group Policy
• Support and administration of Citrix Zen App / Zen Desktop and business telephone systems (preferably Mitel)
• Understanding of networks with the ability to troubleshoot and resolve issues
• Experience in a desktop support environment within a small IT team
• Apple Mac experience
• Experience of delivering webinars / remote meetings
• Knowledge of cloud based technologies
• A team worker with good communication skills and ability to support users of varying IT levels

The Company:

This federation is the voice of the UK food and drink industry - the largest manufacturing sector in the country. They help their members operate in an appropriately regulated marketplace to maximise their competitiveness.

In return you will receive a salary up to £33k plus:

This federation offers a pension scheme, life insurance, 25 days annual leave, cycle-to-work scheme, eye-care vouchers and a twice a week fruit drop.

After successful completion of a six month probationary period, employees will be entitled to an interest.

How to Apply

If you would like to be considered for the position, please apply to by sending a CV, covering letter and salary expectations, illustrating why you are best-placed to take on the role via the link.
Closing Date - 5.30pm, Friday 25^th May 2018