Support Worker (Welfare and Fundraising)

Brixham, Devon
£19,500 p.a
11 May 2018
07 Jun 2018
Contract Type
Full Time

Support Worker (Welfare and Fundraising)

This exciting and varied role is a full-time position that comprises of 3 areas of support for the Brixham Superintendent and the South West Fundraising Team.

Administrative Assistant 8 hours per week

General Outline of Duties Responsible for the day to day administration of the welfare office, including the maintenance of all necessary records and data, drafting routine returns, and maintaining oversight/co-ordination of Superintendent’s diary and commitments. Responding to additional requests of the Mission Area Officer (MAO) and Head Office staff. Receiving visitors to the Brixham office, providing advice within the level of delegation and/or making follow-on appointments. Be the ‘front door’ of the Fishermen’s Mission, Brixham for telephone, e-mail or written enquiries.

Routine tasks to be undertaken

  • Answer phone and take/pass on messages.
  • Update MAO’s daily diary.
  • Ensure all urgent incidents are relayed to the MAO without delay.
  • Be sensitive to individual enquires.
  • Keep an accurate diary of daily enquires.
  • Be the focal point of the Centre for general enquires.
  • Writing letters as and when required.
  • Take charge of the office when the MAO is out of office/provide cover when they are on leave.
  • Update beneficiary database as required.
  • Handle Petty Cash.
  • Pay invoices and record on database.
  • Complete end of month returns.
  • Be available to assist with fundraising events.
  • Upkeep of collecting boxes (Alberts) management data

Welfare Assistant and Port Visitor 16 hours per week

General Outline of Duties

To undertake routine welfare work as directed by the MAO, to assist in case working as directed by the MAO, undertake regular home visits both as required and as part of the South West Strategy, to identify and develop new welfare cases, work within the South West Strategy.

Primary areas of responsibility

  • Home visits.
  • Prepare, process and submit grant applications
  • Maintain client data in line with Fishermen’s Mission policies.
  • Identify new welfare cases.
  • Take responsibility for completing ongoing the welfare case load in the absence of the MAO.
  • Distribute regular grants on behalf of Shipwrecked Mariners Society, Seafarers Hospital Society, Sailors Children’s Society etc.

General Outline of Duties

To undertake port visits in the Brixham area on a regular basis and in emergencies. To build relationships with the working fishermen and wider fishing community, distribute Fishermen’s Mission information in appropriate situations with in ports visited, work within the South West Strategy.

Primary areas of responsibility

  • Visit ports.
  • Engage with active and retired fishermen.
  • Engage with the wider fishing community.
  • Promote and raise the awareness of the work of the Fishermen’s Mission.
  • Place Fishermen’s Mission information around the ports.
  • Identify welfare needs.
  • Record port visits and interactions with fishermen as per the South West Strategy.

Community Fundraising 16 hours per week.

General Outline of Duties​

To pro-actively increase the income raised from local communities, primarily in the defined geographic area, in a cost-effective way, and in accordance with national income generation strategies and with strict adherence to the Institute of Fundraising Code of Conduct and the Fundraising Standards Regulator. The role fits within the South West Fundraising Team and collaboration with colleagues in the area is a fundamental to the role

To recruit, motivate and retain volunteers and third parties to raise money for the Fishermen’s Mission in the ways specified in the various strategies.

Primary areas of responsibility

  • To produce and work to a plan, to enable the successful attainment of all objectives required by the Director of Business Development under the national fundraising strategy.
  • To recruit volunteers to assist you in this role.
  • To fully support national events so that income-generating potential is realised directly and through the fundraising efforts of third parties and volunteers.
  • To support fundraising events organised and promoted by volunteers, offering guidance, advice and motivation as necessary, thereby increasing the income potential from such events.
  • To recruit and retain third party fundraisers, thereby increasing income.
  •  To solicit support from local companies to assist with your attaining your objectives.
  • Particular focus on maintaining and building upon the relationships with the Fish and Chip shop industry in the area.
  • To use every opportunity to effectively promote legacy giving.
  • To cost-effectively promote the In-Memoriam scheme.
  • To generate income from local Groups and Associations encouraging support for national initiatives.
  • To cost-effectively and accurately promote and represent the work of the charity.
  • To work within the Christian ethos of the charity at all times and to maintain the integrity and respect of the charity’s reputation.
  • To regularly report to the Director of Business Development as required.
  • To keep and submit records of all fundraising contacts and activities, as required by the Director of Business Development.
  • To work cooperatively with other staff and team members so that beneficial outcomes are thereby maximised.
  • To perform such other tasks as the Director of Business Development might require.
  • To ensure all activities comply with appropriate legal requirements and with the Fishermen’s Mission policies.

Candidates must be able to drive and have use of a car as this role will require some travel.


An understanding that we are a Christian organisation but not an organisation that seeks to convert others to Christianity. Strong IT skills including the use of MS Office An awareness of best practice in welfare case working. Diary Management Previous experience of working with databases would be an advantage Good organisational skills Experience of working in an office

Required personal skills

Discreet. A good compassionate listener. Smart and cheerful demeanour. Able communicate clearly with different types of people from all backgrounds The ability to build professional relationships with beneficiaries. Polite and courteous to all enquiries. Able to be diplomatically firm when required. Able communicate clearly with beneficiaries and other organisation we work with. The ability to build professional relationships with beneficiaries. Excellent communicator skills both verbally and written and confident in dealing with people. Be willing to undertake local training in line with position

Terms and Conditions

Based: Mission Office in Brixham and South Devon

Formal position: Uniform wearing, salaried member of staff

Hours: 40 hours per week comprised of eight hours admin, 16 hours Welfare support and 16 hours community fundraising.

Line management: Local MAO but with direction from the Director of Business Development in relation to the fundraising element of the role

Annual Salary: £19,500 p.a

Probationary period: 3 months

Group personal pension plan: available on satisfactory completion of 3 months service.

Life Assurance: up to four times annual salary.

Holiday: 25 days annual leave plus public holidays.

Appointment will be subject to receipt of satisfactory references.