NI & Mobile Service Improvement Technician / 2nd Line I.T. Support
- Recruiter
- Networx Recruitment
- Location
- Middlesbrough, North Yorkshire
- Salary
- £27,505
- Posted
- 10 May 2018
- Closes
- 31 May 2018
- Ref
- THICD301683
- Sectors
- IT, Public Sector
- Contract Type
- Permanent
- Hours
- Full Time
NI & Mobile Service Improvement Technician / 2nd Line I.T. Support / Infrastructure / IT / Windows Desktop / ITIL framework / Cisco / Active Directory
Location: Middlesbrough - Across Tees Valley
Salary: £27,505
Hours: 37 hours per week
Status: Permanent
Social heart with a commercial outlook…
Ou client are the largest landlord group in the North East, owning and managing almost 34,000 homes in an area spanning North Tyneside to York, with the majority of properties in the Tees Valley. They have plans to build at least 2,000 new homes over the next five years, as well as investing over £100m in improving the homes we manage. By doing this, they will make a major contribution to the regeneration of the Tees Valley to support the local economy.
Our client are deeply passionate about what they do and why they do it. They seek to employ people who share their ambition to think and work differently. This means sourcing those passionate individuals who ensure every relationship matters, are reliable, passionate and adaptable in their approach and can work progressively in a high performing, commercially minded environment.
Working alongside the NI & Mobile Analyst with the ongoing improvements of environments, you will assist with build fit-outs, alignment of new and improved kit to support smart ways of working in a digitised setting. Helping in research and develop plans for optimisation of mobilisation and accessibility e.g. cloud and wireless and transition from proof of concept, through to live environment and preparation of hand-over documentation and training. Further to this you will Investigate and resolve issues escalated from the Business as Usual Team and provide training where necessary to reduce number of escalations where possible.
Their ideal candidate will hold a relevant IT qualification (or equivalent), have a broad background in I.T. Support based on Windows Desktop Operating systems and applications, as well as knowledge of Microsoft Office 365 administration. Previously experience working within a team that utilises ITIL framework best practices, this includes abiding by the Change Management process and responding to issues which may arise unexpectedly.
Further experience with AD and Exchange user management, Cisco networking topologies, administration of a Cisco VOIP solution and specifically Cisco CM and Cisco UCCX & Cisco Unity along with knowledge of working with various back-up technologies are also essential to this role.
You will be an individual who will work well within a team but when needed can be independent, It would be advantageous to have experience managing projects, keeping within specified timeframes / budgets and being able to prioritise to achieve realistic targets, costs and time deadlines.