Customer Service Advisor

Customer Service Advisor 
London, EC1 

Are you a jewellery enthusiast eager to find a career path into the jewellery industry? Could you thrive as a Customer Service Advisor for the UK’s largest jewellery maker? If so, read on. 

Who am I working for? 

With over 20 years’ experience, our client is the nation’s largest one-stop shop for the jewellery maker. They offer over 18,000 products, including silver, gold, palladium and platinum bullion, cut to customers’ requirements. 

They are now looking for a number of Customer Service Advisors to join their passionate team in London on full or part time basis. 

What are the benefits? 

- Salary of £18,000 - £18,500 (after probation)
- Company pension scheme with employer contribution 
- Up to 26 days’ annual leave plus Bank Holidays 

With comprehensive training, guidance and support on offer, you will find this is the perfect opportunity to build a strong career in a highly specialist industry. 

Once you have developed the expertise to thrive, you will find that your skill-set spans retail, customer service and the jewellery sectors, meaning you’ll have niche, in-demand experience. 

Based in Hatten Garden, you will join an incredible team and work in the centre of London’s jewellery scene. It’s a fast-paced, rewarding environment to develop your career in and you’ll be supported and enabled throughout your probation and until you find your feet. 

What will I be doing? 

As a Customer Service Advisor, you will be tasked with supporting the team on our client’s Trade Counter who serve customers in the jewellery and precious metal sector. 

Joining a team of 15, you will build great customer relationships and support sales efforts and resolve customer queries. 

Your role will also involve: 

- Serving customers in a face-to-face capacity over the counter 
- Offering support and guidance to customers 
- Supporting the wider office environment with admin activities such as invoicing and filing 
- Replenishing stock and keeping the branch clean and tidy 

About You: 

To be considered as a Customer Service Advisor, you will need: 

- A keen interest in the jewellery and/or precious metals trade 
- GCSEs (or equivalent) in Maths and English at grade C or above 
- Proficiency with Microsoft Office 
- Excellent interpersonal skills and a professional telephone manner 
- Confident and professional communication skills 
- Effective team working skills 
- The ability to use initiative for independent work 

Knowledge, experience or qualifications within jewellery making would be beneficial to your application. Previous customer service experience would also be advantageous. 

Please note, this role is available on a full or part time basis. 

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

So, if you could be our next Customer Service Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.