Customer Service Advisor
- Recruiter
- Brook Street
- Location
- Belfast, County Antrim, Northern Ireland
- Salary
- £17000 - £18000 per annum
- Posted
- 09 May 2018
- Closes
- 06 Jun 2018
- Ref
- BEL/293500
- Contact
- Colleen
- Sectors
- Sales
- Contract Type
- Permanent
- Hours
- Full Time
Brook Street (UK) Limited is working on behalf of our Belfast client to recruit a Customer Service advisor for their expanding business.
Applicants must have at least 1 years' experience of working in an administrative/sales/ customer service environment.
Summary of Main Tasks and Responsibilities
* Following up customer orders
* Ensure that all customer enquiries etc. are followed up and dealt with promptly and effectively.
* Update computer system with amendments to enquiry/order/job specifications and maintain and update customer records
* Complete all daily/weekly/monthly KPI reports as required
* Support sales team as required
* Be driven to achieve and maintain top quality customer service levels at all times
Additional Accountabilities
* Answer incoming telephone calls.
* Make outgoing calls to customers - not cold calling.
* Provide assistance and support to other members of the sales team as may be necessary to meet customer demands.
* Provide regular structured feedback to enable constant improvement of product and service levels.
* Ensure that all work carried out is in line with the company's strive for continuous improvement.
* Implement and maintain best practice in communication at all times with customers and colleagues.
* Any other reasonable duties as required, or at the request of management.
* Career advancement opportunities may exist to the right candidate.
* Confident communicator, especially when using the telephone
Applicants for this role must have previous relevant experience in a similar role
Must also have a good working knowledge of Microsoft Office packages (particularly: Outlook, Word, Excel)
Salary will depend on previous background and performance at interview
Please send CV via the link