Customer Service Controller – Successful Security Business

Securus Group
Chester, Cheshire
£20,000 - £22,000 Per Annum Plus Benefits
01 May 2018
29 May 2018
Contract Type
Full Time

Customer Service Controller – Successful Security Business 
Chester, Cheshire 

Are you looking to take on your next challenge as a Customer Service Controller? Want to increase your expertise and develop your career with an innovative business? If so, read on. 

The Company: 

Built on a foundation of trust and innovation, the Securus Group is a leading provider of exceptional security solutions. We are now looking for a Customer Service Controller to join our team in Chester. 

The Benefits: 

- Salary of £20,000 - £22,000 
- Open and collaborative culture 
- The chance to learn and increase your skill-set 

Joining an environment of learning and teamwork where everyone pulls together and takes responsibility, you will discover that our company is based on the core values of respect, integrity, collaboration and innovation. 

In this important role, you will have the chance to facilitate the delivery of our leading engineering services within a fast-paced and engaging environment. 

The Role: 

As a Customer Service Controller, you will support the delivery of our engineering services within a defined geographical region. 

Acting as the primary point of contact for customers and the Engineering Delivery Team, you will: 

- Deliver world-class customer service 
- Effectively communicate and log works orders 
- Schedule Engineers for call outs and maintenance visits 
- Raise purchase orders and update the system with key information 
- Ensure that services are delivered in-line with KPIs and customer requirements 

About You: 

To be considered, you will need: 

- Strong customer service skills, specifically via the telephone 
- Proficiency in MS Office, including Word and Excel 
- Excellent communication skills 
- Great team-working abilities 
- A positive and proactive approach 

Other companies may call this role Customer Service Controller, Field Service Co-ordinator, Engineering Co-ordinator, Customer Service Controller or Customer Service Executive. 

We’re eager to hear from candidates with experience as a Customer Service Advisor, Technical Support Advisor, Customer Care Rep, Customer Care Agent, Customer Care Executive or Customer Services Representative. 

The Securus Group is an equal opportunities employer and takes their corporate and social responsibility seriously. 

So, if you are looking to take your next step as a Customer Service Controller, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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