Broker Services Specialist
- Recruiter
- Anonymous
- Location
- Basingstoke
- Salary
- Competitive
- Posted
- 30 Apr 2018
- Closes
- 28 May 2018
- Sectors
- Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
Salary Details: Competitive + Performance Bonus- Excellent Benefits
Broker Services Specialist - Full Time- Permanent - Basingstoke & Dorking - Competitive + Performance Bonus- Excellent Benefits
Are you a customer focused individual, with excellent organisational, analytical and problem solving skills?
Do you have previous experience in the financial sector or are you looking to begin a career in the financial industry?
Do you want to work one for one of the UK's leading employee benefits providers, who can offer you great progression opportunities?
If so, Unum are currently recruiting for Broker Support Specialists to join their Broker Services Teams in Basingstoke and Dorking. To be successful you will possess excellent customer service skills and will be a quick-thinking, dynamic and innovative individual, who can effectively manage customer needs and work efficiently with the rest of the Broker Services team.
We are recruiting for multiple Broker Support Specialists to join our teams in Basingstoke and Dorking so if this sounds like a good opportunity for you, then please apply today!
About Us
We are Unum (pronounced you-num) and we're one of the UK's leading financial protection insurers; that means we sell Income Protection, Critical Illness cover and Life Insurance. You may not have heard of us before, so you probably don't know that we've been around for over forty years and insure more people under our Income Protection products than Aviva, Legal and General, or Canada Life - companies you're more likely to have heard of. We are working towards becoming the Employee Benefits provider of choice for working Britain.
The Role
As a Broker Support Specialist you will provide excellent customer service that supports the activities of the Broker Service team, ensuring that all aspects of policy administration are completed within agreed timescales and meet quality standards. You will log existing and new business quotes, as well as monitoring quotes for over 300 lives. This will involve, proactively managing quote target dates with the customer and internally, ensuring completed quotes meet broker requirements. You will also perform regular data and premium chasers for renewal. You will actively manage the needs of the customer relationship and help retain and encourage growth.
You will be expected to follow agreed procedures to ensure quality service levels and compliance targets are met consistently and contribute to the smooth running of the team.
Key Responsibilities, Skills and Attributes
* Good prioritisation and organisation skills* Solid mathematical/numerical skills* Analytical and problem solving skills* Initiative, negotiation and decision making ability* Experience in a customer facing environment* Good communication skills both written and verbal* Attention to detail* Ability to build strong working relationships with colleagues and customers* Positive, confident and focused* Ability to work under pressure* Driven to succeed and self-motivated* Ability to work well in a team, as well as use own initiativeNext Steps
If this role sounds like the opportunity for you, please complete your application today. We are keen to get these roles filled as soon as possible so will organise interviews with suitable candidates as soon as we see CV's and coversheets.
Package description
Broker Services Specialist - Full Time- Permanent - Basingstoke & Dorking - Competitive + Performance Bonus- Excellent Benefits
Skills Required
insurance, graduate, degree, educated, customer service, administration
Keywords
insurance, graduate, degree, educated, customer service, administration
Broker Services Specialist - Full Time- Permanent - Basingstoke & Dorking - Competitive + Performance Bonus- Excellent Benefits
Are you a customer focused individual, with excellent organisational, analytical and problem solving skills?
Do you have previous experience in the financial sector or are you looking to begin a career in the financial industry?
Do you want to work one for one of the UK's leading employee benefits providers, who can offer you great progression opportunities?
If so, Unum are currently recruiting for Broker Support Specialists to join their Broker Services Teams in Basingstoke and Dorking. To be successful you will possess excellent customer service skills and will be a quick-thinking, dynamic and innovative individual, who can effectively manage customer needs and work efficiently with the rest of the Broker Services team.
We are recruiting for multiple Broker Support Specialists to join our teams in Basingstoke and Dorking so if this sounds like a good opportunity for you, then please apply today!
About Us
We are Unum (pronounced you-num) and we're one of the UK's leading financial protection insurers; that means we sell Income Protection, Critical Illness cover and Life Insurance. You may not have heard of us before, so you probably don't know that we've been around for over forty years and insure more people under our Income Protection products than Aviva, Legal and General, or Canada Life - companies you're more likely to have heard of. We are working towards becoming the Employee Benefits provider of choice for working Britain.
The Role
As a Broker Support Specialist you will provide excellent customer service that supports the activities of the Broker Service team, ensuring that all aspects of policy administration are completed within agreed timescales and meet quality standards. You will log existing and new business quotes, as well as monitoring quotes for over 300 lives. This will involve, proactively managing quote target dates with the customer and internally, ensuring completed quotes meet broker requirements. You will also perform regular data and premium chasers for renewal. You will actively manage the needs of the customer relationship and help retain and encourage growth.
You will be expected to follow agreed procedures to ensure quality service levels and compliance targets are met consistently and contribute to the smooth running of the team.
Key Responsibilities, Skills and Attributes
* Good prioritisation and organisation skills* Solid mathematical/numerical skills* Analytical and problem solving skills* Initiative, negotiation and decision making ability* Experience in a customer facing environment* Good communication skills both written and verbal* Attention to detail* Ability to build strong working relationships with colleagues and customers* Positive, confident and focused* Ability to work under pressure* Driven to succeed and self-motivated* Ability to work well in a team, as well as use own initiativeNext Steps
If this role sounds like the opportunity for you, please complete your application today. We are keen to get these roles filled as soon as possible so will organise interviews with suitable candidates as soon as we see CV's and coversheets.
Package description
Broker Services Specialist - Full Time- Permanent - Basingstoke & Dorking - Competitive + Performance Bonus- Excellent Benefits
Skills Required
insurance, graduate, degree, educated, customer service, administration
Keywords
insurance, graduate, degree, educated, customer service, administration