Ticketing Supervisor - Northampton

Ticketing Supervisor
Location: Northampton

REMIT:

Responsible for the accuracy of ticket sales, excellent customer service, secure cash control as well as taking exceptional care of supporters purchasing tickets.

RESPONSIBILITIES:

• Manage the ticketing system at a high level in order to support the Ticketing Manager with certain events.
• Assist with the day to day management of staff in relation to all aspects of the ticket office including developing and motivating the ticketing team, quality assessing customer facing skills, and subsequent feedback and coaching with staff.
• Ensure that the ticketing team at all points of purchase provide a consistently high level of customer service at all times and to ensure all customer enquiries are responded to appropriately.
• Sell and promote with enthusiasm, all events on sale at Franklin's Gardens ensuring a high level of customer service is maintained at all times.
• Have a good understanding and knowledge of Northampton Saints, Franklin's Gardens and all ticketed events on sale.
• Assist with the management of ticket reporting, cash handling, the processing of credit/debit card payments and ensuring the banking of cheques and cash are strictly controlled and accurately recorded.
• Process all sponsor and complimentary tickets.
• Act as deputy to the Ticketing Manager in all aspects of that role where and when appropriate.
• Ensure that all relevant event information is appropriately circulated to the Ticketing Team.
• Contact away clubs for both home and away ticket allocations.
• Batch print tickets in advance ensuring all supporters have received their tickets in time for the event.
• Undertake such other duties as required which are consistent with the responsibilities of the post and the needs of the club.
• Participate in all aspects of training and development activities as directed to improve ticketing capabilities and wider leadership skills.
• Participate in departmental meetings.

PERSON SPECIFICATIONS:

• Ability to work autonomously and be held accountable
• Excellent interpersonal skills and first class customer engagement skills
• Positive and resilient, able to balance multiple priorities and remain focused and clear
• Personal circumstances must allow the candidate to work extended hours on occasion during times of peak activity
• Understanding of ticketing and ticketing systems

Contract: Full time, permanent

Salary: £18,000 - £20,000

Closing date: Wednesday 16th May

Please submit your covering letter and CV online today