IT Support Analyst

Job Title: IT Support Analyst

Location: Derbyshire

Salary: £22,000 - £26,000 depending on skills and experience

Job Type: Full Time, Permanent

At the Company they pride themselves on the strength and exceptional craftsmanship of their pottery, which they've been making in England for over 200 years. They still source their super strong Derbyshire clay from just behind their factory as they did centuries ago. And using time-honoured skills and traditions, they turn it by hand into beautiful stoneware.

They are currently looking for an IT Support Analyst who is able to support their subsidiary companies and departments through management of the various company business applications and IT infrastructure.

The hours of the role are 08:45 - 17:00 Monday to Friday but there would potentially be the requirement to work outside of standard working hours to perform necessary support functions, system changes and /or upgrades. There also may be some travel to remote sites to offer on-site support when necessary.

Main Responsibilities:

• The Development and support of business applications including Oracle ERP, Xstore EPOS and their integrations into associated software
• Disaster recovery and business continuity plans across all business systems
• Administration of the company Windows network infrastructure (incl. Desktop PCs / Laptops / Mobile Devices / Printers / Servers)
• Administration and support of the company email & telephony systems
• Development and support of internal software/systems
• Monitoring of day-to-day operations (incl. systems backups)
• Setup, maintenance and configuration of end user hardware and software
• Front line support to all company system users
• Maintain documentation of operational procedures and policies
• Assist in user training when required
• Assist on the compliance to any applicable data protection policies (GDPR 2018)
• Adherence to all company policies and its procedures

The Candidate:

Essential Skills & Qualifications

• Relational database and SQL skills
• High level of computing skills, both hardware and software
• Microsoft Operating Systems and MS Office productivity suites
• PC Hardware and software diagnosis, recovery and building skills
• Willingness to learn new technologies and development languages to support future business requirements
• Multi-tasking & time management skills
• Polite and Courteous manner, with good interpersonal skills
• Flexible and open-minded attitude
• Full clean UK driving licence

Desirable Skills and Qualifications

• Knowledge of IBM Domino / Notes email system
• Knowledge of Oracle E-Business Suite ERP
• Knowledge of XStore EPOS system
• Microsoft SQL Server / Oracle Database PL/SQL skills
• Avaya IP/Office & ACCS skills

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of IT Helpdesk Analyst, IT Service Desk Analyst, Desktop Analyst, IT Support, IT Support Engineer, IT Customer Support Technician, IT Desktop Support, 1st Line Support Engineer, IT Services Support, IT Helpdesk Support, Service Desk Technician, Network Support Analyst, Infrastructure Support, and Hardware Support may also be considered for this role.