Customer service advisor

Customer service advisor

Shifts – 5/7 days between 8.30am - 7pm Monday - Friday, and 8.45am - 5pm Saturdays and Sundays. Full flexibility required 

Training - 2 weeks, Monday - Friday 9am - 5.30pm

Start Date - 7/5/2018

Role Description

You will have the opportunity to provide the highest standard of customer service within our Boots campaign. With our drive and passion for success you’ll deliver an excellent service experience where empathy and building rapport are central. We are looking for a confident communicator; you should be able to adapt your conversational style to build trust and enhance customer loyalty. Due to the mixed nature of enquiries, every day will be different. So if you are looking for a rewarding new career, we’d like to hear from you.

Benefits

• Comprehensive initial and ongoing training
•  28 days holidays (including bank holidays)
•  Career progression
•  Boots Discount card
•  Recognition schemes
•  Refer a friend scheme
•  Corporate discounts including reduced gym and mobile phone discounts
•  Childcare vouchers, pension plan and much more

What are we looking for?

• Strong customer experience is essential with a determination to resolve customer queries first time
•  Full PC literacy essential, including Microsoft Office products
•  Ability to work to targets and quality measures
•  Ability to work in a team environment whilst maintaining individual ownership

Who are we?

Teleperformance is the worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978, and every year we interact with more than 35% of the world population.

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