Customer Support Advisor

Brook Street (UK) Ltd have been engaged by our Belfast-based client to secure candidates for full-time, permanent Customer Support Advisor vacancies.

Our client is large, well-known, and respected employer with a reputation for providing fantastic customer service to their clients` customers.

Customer Support Advisors are our client`s first-line contact with the customers. Each Customer Support Advisor is charged with delivering a high-quality service to support the brand and reflect their values. CSAs deliver an exceptional and professional customer experience by responding to inbound queries from existing customers.

If you`re interested in this role, you will have a passion for providing excellent customer service, you`ll enjoy working in a team environment, and you will enjoy answering customers` queries via inbound calls.

The ideal candidate has a minimum of 6 months` experience providing service to clients or customers. The preference would be for that customer service experience to be in a contact centre environment but our client is also considering those candidates who have provided customer service in other industries e. retail, hospitality etc.

Candidates must be able to work 37 hours per week between 0800 and 2300, between Monday and Sunday.

The candidates who are successful at interview for these vacancies have good IT-literacy, excellent communication skills, and a real passion for providing customers with great customer service.

It is essential that all candidates are able to pass a credit check so those candidates who feel they will not pass the credit check should not apply.

Candidates must also be IT-literate and have a minimum of 6 months` customer service experience.

The salary for this role is £17,062 per annum. Additional benefits for the Customer Support Advisors working in this role are a free on-site gym; a subsidised canteen; free tea & coffee; regular performance incentives; death-in-service benefits; a healthcare package; 29 holidays per annum; an auto enrolment pension scheme; development and opportunities for progression; and opportunities to go through Degrees and GNVQs.

To apply for these roles, please email your CV to belfast@brookstreet, Call The Branch and ask for Colleen or Stephen on 028 90 324548 immediately as our client will provide the new entrants with a start date of Tuesday 8th May 2018